Bullock Museum Visitor Services Representative

State Preservation Board; Austin (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free parking

Free family Museum membership

NARM membership

Job summary

Bullock Texas State History Museum is seeking part-time Visitor Services Representatives to be the face of the museum, greeting guests and providing information. You will handle admissions-related duties, memberships, parking, and concessions in a fast-paced environment.

Comprehensive training on POS systems is provided, and you will support school groups and general visitors with directions and logistical assistance across the museum complex.

Qualifications

• Face of the museum; greet and assist guests with information and directions.
• Training on POS systems and procedures will be provided.
• Ability to work a 365-day schedule including weekends, evenings and holidays.

Responsibilities

• Greet and assist guests; provide information and guidance.
• Handle exhibition, membership, parking, and film admission sales.
• Scan tickets and coordinate crowd management at peak times in IMAX spaces.
• Know museum amenities and programming to enhance visitor experience.

Skills

Customer service

Communication

Teamwork

Guest services

Tools

POS systems

Job description

Overview

The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution

Primary

Location:
1800
N
Congress
Ave,
Austin,
TX
78701

Job

Type

Part-time
position,
20
hours
a
week,
Varied
shifts
Sunday
through
Saturday

Hiring

Rate

$16.00/hour

Salary

Plan

A-
11

Job Class

(Code)

Customer
Service
Representative
(0132)

Posting

Dates

September 15, 2026 - until closed

Organizational Overview

The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution
accredited
by
the
American
Alliance
of
Museums,
the
Bullock
Museum
is
a
division
of
the
Texas
State
Preservation
Board (TSPB). For additional information about TSPB and the Bullock Museum please see:
http://www.tspb.texas.gov and
https://www.thestoryoftexas.com/

Join Our Team

Are you friendly, energetic, and love helping people have a great experience? If youre passionate about creating memorable experiences and being part of a dynamic team, wed love to meet you!

Position

Summary

Visitor Services Representatives (VS Reps) are the face of the State Preservation Board. They are the first people our guests meet at the Bullock Texas State History Museum. VS Reps ensure a great guest experience by providing excellent and knowledgeable customer service, personifying the qualities that make the Bullock experience the best in Texas. VS Reps are responsible for handling exhibition, membership, parking, and film admission sales; providing information to guests; and making
recommendations
to
enhance
the
visitor
experience.
In
the
IMAX
they
provide
high
quality
concessions
service,
greet and direct guests at points of entry, scan tickets, coordinate crowd management on high-volume days, and usher and clean inside the theaters between shows. VS Reps are knowledgeable about Museum exhibitions, films, and programming, as well as Museum amenities such as the Museum caf, Museum store, parking, and surrounding areas within the Capitol complex. VS Reps work under close supervision, with minimal latitude for the use of initiative and independent judgment.
VS Reps are part of the greeting team for school field trips and provide directions and logistical assistance with bus loading/unloading and parking. VS Reps are provided comprehensive training on all department functions including point-of-sales (POS) systems and procedures. VS Reps receive free parking, a free family Museum membership along with a North American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and caf, and access to the Museums American Alliance of Museums membership. Positions offer a friendly, fun work environment with opportunity for advancement. Must be able to work with the Museum's 365 day-per-year schedule that may include weekends, evenings and holidays, including on short n