Bulk Cannabis Inside Sales Support Representative

Gram-; Costa Mesa (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonuses

Commission opportunities

Competitive salary

Job summary

Gram- is seeking a Bulk Cannabis Inside Support Representative in Costa Mesa, CA. The role focuses on supporting the sales team with orders, documentation, and customer inquiries, while building product knowledge and maintaining CRM data.

The ideal candidate has cannabis industry exposure, strong communication skills, and is ready to contribute to commissions based on client relationships. This is a full-time, on-site position with competitive base pay and bonus potential.

Qualifications

• 3 years experience in the cannabis industry.
• Experience in customer service or sales support, preferably in cannabis or a related field.
• Familiarity with CRM software and order management systems is a plus.

Responsibilities

• Assist the sales team with administrative tasks, including order processing, tracking shipments, and inventory management.
• Prepare and maintain sales documentation, including quotes, contracts, and reports.
• Possibility to earn commission with your own customer base.
• Serve as the primary contact for inbound inquiries, addressing questions and providing product information.
• Collaborate with clients to resolve issues and ensure customer satisfaction.
• Develop a thorough understanding of our cannabis bulk offerings and stay updated on industry trends and regulations.
• Process and monitor orders from receipt to delivery, coordinating with logistics to ensure timely fulfillment.
• Maintain and update customer databases and CRM records; generate sales reports for management.
• Identify upsell opportunities and contribute to meeting sales targets.

Skills

Customer service

Sales support

CRM software

Order management

Communication skills

Microsoft Office

Tools

CRM software

Order management systems

Job description

• Location 3165 Red Hill Ave,Costa Mesa, CA, 92626,United States
• Base Pay $70,304.00 - $80,000.00 / Year
• Employee Type Full-Time Exempt

Description

Job Overview

We are looking for a dedicated Bulk Cannabis Inside Support Representative to join our team. This role is essential in providing exceptional support to the sales team and our clients, ensuring smooth operations and effective communication in the bulk cannabis sales process. The ideal candidate will have a strong understanding of cannabis products, excellent communication skills, and a passion for customer service.

Key Responsibilities

• Assist the sales team with administrative tasks, including order processing, tracking shipments, and managing inventory levels.
• Prepare and maintain sales documentation, including quotes, contracts, and reports.
• Possibilities to earn commission with you own customer base.

Customer Interaction:

• Serve as the primary point of contact for inbound inquiries from clients, addressing questions and providing product information.
• Collaborate with clients to resolve issues, ensuring a high level of customer satisfaction.

Product Knowledge :

• Develop a thorough understanding of our cannabis bulk offerings , to assist both the sales team and clients effectively.
• Stay updated on industry trends, regulatory changes, and product developments.

Order Management:

• Process and monitor orders from receipt to delivery, ensuring timely fulfillment and accuracy.
• Coordinate with logistics and shipping teams to manage delivery schedules and resolve any transportation issues.

Data Management:

• Maintain and update customer databases and CRM systems to ensure accurate records of client interactions and sales activities.
• Generate reports on sales activities, customer feedback, and market trends for management review.
• Work closely with the bulk sales team to identify potential upsell opportunities and assist in achieving sales targets.
• Participate in team meetings and contribute ideas for improving sales processes and customer service.

Qualifications

• 3 Years experience in the cannabis industry

Experience :

• Previous experience in customer service or sales support, preferably in the cannabis industry or a related field.
• Familiarity with CRM software and order management systems is a plus.

Skills:

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Knowledge:

• Basic understanding of cannabis products and industry regulations.
• Ability to learn quickly and adapt to changing environments.

Competitive salary with opportunities for bonuses.