Building Technology Support Specialist

Hopkins-Public-Schools; United States; Remote; USD 39,000 - 48,000; Full time

Job summary

Hopkins Public Schools is seeking an IT Support Technician to provide specialized computer, network, and related technology support across multiple school buildings. The role is a 1.0 FTE position, with periodic travel to various district locations and a focus on sustaining district technology standards and user satisfaction.

Responsibilities include maintaining mobile/desktop OS, installing and supporting district software, troubleshooting hardware and network issues, and assisting with

Qualifications

• Bachelor's degree in computer technology, or a closely related field.
• Two (2) years of technical helpdesk experience or equivalent experience.

Responsibilities

• Maintains and supports mobile/desktop operating systems.
• Installs, maintains, and supports district software and district standards.
• Resolves and prevents computer, printing, and network failures.
• Monitors network and collaborates with department regarding general network health.
• Supports district assessment technology requirements.
• Maintains desktop, mobile, and infrastructure inventory and management to district standards.
• Provides technical assistance, support, and training.

Skills

Troubleshooting

Network support

Technical customer service

Hardware diagnosis

Software installation

Multi-OS support

Education

Bachelor's degree in computer technology

Tools

Microsoft Windows

macOS

Job description

• Position Type: Support Staff/ District Support
• Date Posted: 11/3/2026
• Location: Various locations

At Hopkins Public Schools, we believe that our strength lies in the diversity of our students, staff, and community. We are a proudly inclusive E-12 district serving approximately 7,200 students across the City of Hopkins and surrounding communities. Our district represents a rich mosaic of cultures, backgrounds, identities, and lived experiences; we value and celebrate that diversity in everything we do. As an academically rigorous and human-centered district, we are committed to fostering a welcoming environment where every student and staff member feels seen, heard, and valued. There is no "typical" Hopkins student, and we embrace this truth as a catalyst for innovation, growth, and equity in learning.

We seek educators and staff who are equity-minded, culturally responsive, and deeply committed to creating inclusive spaces where all learners can thrive.

We welcome candidates who are passionate about dismantling systemic barriers, advancing justice, and preparing students to become bold, collaborative, and compassionate global citizens. When you join Hopkins Public Schools, you are not just joining a district, you are becoming part of a community that honors difference, nurtures potential, and inspires remarkable achievement in every learner, from birth through graduation.

You are welcome at Hopkins. You belong at Hopkins.

This position is available due to a resignation

SUMMARY

Provides specialized computer, network, and related technology support at school buildings.

ESSENTIAL FUNCTIONS

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Maintains and supports mobile/desktop operating systems.
• Installs, maintains, and supports district software and district standards.
• Resolves and prevents computer, printing, and network failures.
• Monitors network and collaborate with department regarding general network health.
• Supports district assessment technology requirements.
• Maintains desktop, mobile, and infrastructure inventory and management to district standards
• Connects with user to collect information about technology problems and technical issues; leads user, in person or remotely, through diagnostic procedures to determine source of error.
• Defines problems, identifies and isolates errors, and implements technical solutions within guidelines, procedures, and authorization, to solve problems.
• Uses approved tools, equipment and procedures to repair computers, equipment and peripheral devices.
• Identifies technical problems which need to be addressed by improved policies and procedures.
• Maintains and enforces all aspects of confidentiality of records and information.
• Provides technical assistance, support, and training.
• Promotes and supports the overall mission of the District by demonstrating courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

• Bachelor's degree in computer technology, or a closely related field.
• Two (2) years of technical helpdesk experience.
• OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Driver's license.

Required Knowledge and Skills

Required Knowledge

• Troubleshooting techniques for computer hardware, software and peripheral equipment.
• Technical support principles, processes, and standards.
• Instructional technology equipment setup procedures and maintenance standards.
• Software applications and operating systems used at Hopkins, including Microsoft OS and MAC OS.
• Principles and protocols for the management of electronic information.
• Technology access policies, and data security protocols.
• District policies and procedures.
• Computer applications related to the work.
• Correct business English, including spelling, grammar and punctuation.

Required Skills

• Diagnosing and resolving technical problems in a network environment.
• Assessing customer support needs and implementing effective solutions.
• Using basic tools and procedures for repairing computers and equipment.
• Installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment.
• Analyzing and prioritizing multiple tasks, projects and demands.
• Operating a personal computer using standard and specialized software.
• Communicating effectively verbally and in writing.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Commitment to the District mission, which is to ensure high quality, innovative, challenging education where all learners are valued and respected.
• Performing assigned responsibilities in a manner consistent with the District's established Core Values.
• Advancing the District's mission and values through careful attention to the key issues of Learning, Environment, and Resources.

PHYSICAL/MENTAL REQUIREMENTS

Work is performed in a computer laboratory and standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. Requires vision capacity to perform fine calibrations and differentiate between colored wires.

WORKING ENVIRONMENT

Work is performed in an office or school setting.

Occasional travel required to locations throughout the District.

Schedule

1.0 FTE, 52 Weeks, 40 hours per week, 261 Days Non-Affiliated Group50

Wage & Benefit Info

Hourly range $28.21 - $34.70, DOE.

Position specific Benefits information is available HERE

Union Contracts, Position Handbook/Agreements are located HERE