Building Supervisor

University of San Francisco; United States; On-site; USD 28,413 - 40,467; Part time

Job summary

The University of San Francisco is seeking a part-time Building Supervisor for the Recreational Sports Department. The role includes ensuring excellent customer service, managing membership information, and overseeing daily operations at the Koret Center.

Ideal candidates will have at least 2 years of customer service experience, be CPR certified, and possess problem-solving skills. A thorough understanding of building operations and procedures is essential. Join us to make a difference in our community!

Qualifications

• At least 2 years of previous customer service experience in a high-traffic industry.
• CPR and AED certified.
• First Aid certified within 60 days of hiring.

Responsibilities

• Perform customer service expectations for the role.
• Answer membership and program-related questions.
• Ensure knowledge of emergency procedures.

Skills

Customer service knowledge

Problem-solving skills

CPR certified

First Aid certified

Ability to multitask

Tools

Google products

Microsoft Office

Whentowork

EMS

Activenet Software

Job description

Job Title

Building Supervisor

Job Summary

Individuals in the building supervisor position within the Recreational Sports Department must have and be able to demonstrate knowledge of customer service, proper phone etiquette, ability to multitask, acquire and disseminate membership information, and building operations and procedures. This high‑energy, in‑person role requires quick thinking and accurate information delivery. Building supervisors are crucial to the day‑to‑day operations of the Koret Center, acting as the eyes and ears of professional staff and the main liaison among patrons, professional staff, part‑time, and student staff. They must have a proficient understanding of the front desk, cardiovascular alleys, weight rooms, equipment desk area, and the pool deck, and be prepared to activate and lead the emergency action plan for any major medical situation or injury in the Rec Center.

Responsibilities

• Perform Koret’s expectations of customer service for the Building Supervisor and supervised staff.
• Answer building, membership, and program‑related questions for all programs and services offered by the RSD.
• Maintain thorough knowledge of all building policies, rules, and procedures and enforce policies properly.
• Maintain and relay information regarding emergency procedures at Koret Center, including injury assessment and mitigation procedures.
• Operate credit card terminals and account for cash outs at end of day.
• Use Google and Microsoft Office products.
• Maintain knowledge of policies regarding parking, lockers, and private sessions (PT/Swim Lessons), including cancellations/refunds and scheduling.
• Sell recreation passes and memberships where applicable.
• Make consistent rounds in the building (at least three times an hour) and conduct general monitoring for safety.
• Equalize and enforce policies consistently across all patrons, students, faculty, staff and guests.
• Set up and take down special events as needed; assist with set‑up and supervision of intramural activities and special events such as tournaments.
• Supervise student and part‑time employees in all areas beyond Operations positions: lifeguards, personal trainers, group exercise instructors; understand and execute responsibilities as a team lead.
• Model proper, professional staff behavior and conduct as the staff team lead on‑duty and assist with new staff onboarding and training shifts.
• Problem‑solve staffing emergencies or shortages, utilizing scheduling software to secure shift coverage for no‑show staff and maintain regular operations.
• Handle patron complaints due to interrupted facility operations if coverage is insufficient.
• Collect and distribute lost and found items (non‑valuables and valuables) with appropriate procedures and notify Public Safety when needed.
• Operate the work iPhone, walkie‑talkies, building alarms, campus landlines, and security procedures.
• Use Whentowork, EMS (event/reservation scheduling), and Activenet Software (membership platform).
• Provide 30‑minute lunch breaks for on‑duty lifeguards and act as a third guard on the pool deck in case of EAP activation and support.
• De‑escalate confrontations, conflicts, and other issues in the facility, documenting incidents appropriately.
• Provide excellent customer service to a wide variety of guests and facility users.
• Thoroughly document injuries, incidents, and other issues for Professional Staff response or campus partner response (Public Safety, General Counsel, Dean of Students, etc.).
• Engage in ongoing learning through weekly skills checks and monthly emergency procedure reviews, as assigned.
• Perform other duties as assigned by Supervisor/RSD or Professional Staff.

Qualifications

• Experience as Utility, Check‑in Desk, Front Desk or Lifeguard staff at Koret (or similar rec sports center/gym).
• CPR and AED certified.
• At least 2 years of previous customer service experience in a high‑traffic industry.
• Problem‑solving skills for membership discrepancies and other facility issues.
• Thorough knowledge of all Koret Operations positions, including ability to perform additional positions regularly.
• First Aid certified (online course completion required during training, in‑person assessment within 60 days of hiring).
• Knowledge of aquatics safety procedures, staffing expectations, and Red Cross standards; support on‑duty lifeguards during EAP implementation.
• Knowledge of staff behavior, de‑escalation, and documentation techniques for staff performance issues.
• Ability to handle a wide variety of clientele populations, including non‑students and individuals in crisis.

Compensation

Part‑time. Hourly salary range: $25/hr.

Equal Opportunity and Non‑Discrimination Statement

The University of San Francisco is an equal opportunity institution of higher education. The University does not discriminate in employment, educational services, or academic programs on the basis of an individual's race, color, ethnicity, religion, religious creed, ancestry, national origin, age (except minors), sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition (cancer‑related and genetic‑related), disability, and military status or any other basis prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.