Building Services Coordinator, South Lake Union - UW Medicine Facilities

University of Washington; Seattle (WA); On-site; USD 45,000 - 51,000; Full time

Job summary

UW Medicine is seeking a Building Services Coordinator at the South Lake Union campus to deliver exceptional customer service, manage reception operations, and coordinate events with AV support.

You will handle room reservations, assist users with conferencing tools, maintain signage and documentation, and support site safety and security procedures.

Join a collaborative team focused on a welcoming environment, safety, and smooth operations for a busy, public-facing site.

Qualifications

• Two years college education with related experience or equivalent.
• Excellent customer service and communication skills.
• Experience with audiovisual equipment and basic troubleshooting.

Responsibilities

• Greet and assist high volumes of employees and visitors.
• Manage multi-line phone and shared email routing.
• Receive, inspect, and sign for mail and deliveries; notify departments.

Skills

Customer service

Reception

Event coordination

Audiovisual support

Safety awareness

Communication

Office software

Education

Two years college education

Tools

Zoom

Room reservations

AV equipment

Job description

Job Description

UW Medicine has an outstanding opportunity for a Building Services Coordinator to join their team.

About This Opportunity

Reporting to the Manager of Collaborative Technologies, the Building Services Coordinator is responsible for delivering exceptional customer service, reception operations, event coordination, audiovisual support, and site safety support for the UW Medicine South Lake Union research and administration campus.

Key Responsibilities

Reception Services (60%)

• Greet and assist high volumes of employees and visitors and maintain a welcoming environment.
• Manage multi-line phone and shared email inbox routing requests to appropriate resources.
• Receive, inspect, and sign for registered mail, courier and other deliveries made to the lobby and notify departments of deliveries.
• Maintain directories, informational resources, digital signage, and customer-facing documentation.
• Assist with parking and transportation needs and enter facility work orders.

Event Coordination & Audiovisual Support (30%)

• Schedule room reservations: monitor, support, and instruct users in use of the site’s room and equipment reservation system.
• Orient and assist users with built-in conference room audiovisual capabilities and provide basic instruction to customers on conducting audio & video calls (basic videoconferencing/Zoom).
• Communicate with event hosts to ensure they follow School of Medicine space use and event policies.
• Provide room setups for meetings in the auditoria and seminar rooms.
• Maintain supplies and equipment for the site’s auditoria and conference rooms.

Site Safety/Security (5%)

• Maintain lobby awareness, monitor visitors, routine and non-routine lobby traffic, and unusual events in lobby areas.
• Assist in ensuring safe use of public spaces, identify and follow notification and escalation procedures for incidents such as spill cleanup, elevator malfunction, suspicious packages, loitering, and other routine operational safety issues.
• Work with site security personnel, serve as a communications touchpoint in emergency management activities such as, fire evacuation drills and related life safety activities. Stringently adhere to procedural training and emergency response requirements. Initiate and follow protocols for management notification, security requests, emergency response and evacuation events that may include medical, fire, biohazard, and threat response.
• Process requests and distribute secure access badging to staff, authorized visitors, and vendors. Ensure that security protocols are followed.

Additional/Other (5%)

• Support the Research Operations Manager on projects as needed (examples include data entry, equipment inventory, and other research enterprise tasks).
• Other duties as assigned.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Two years’ college education, including course in Drama, Education, Communications, or related courses; AND two years’ public contact experience.
• Additional public contact experience may substitute, year-for-year, for educational requirements.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Additional Qualifications

• Outstanding customer service skills and people skills to work as a member of a team.
• Effective written and oral communication skills.
• Demonstrated computer and audio/video equipment setup and troubleshooting skill.
• Typing speed of at least 35 WPM; basic word-processing and clerical skills required.
• Ability to lift 40lbs.

Preferred Qualifications

• Minimum of two years’ experience as a receptionist or other applicable clerical/customer service experience.
• Prior experience in an ambulatory clinic or other healthcare setting.
• Experience in audiovisual troubleshooting.

Working Conditions

• Work is performed in a busy public-facing environment with frequent interruptions and high customer interaction.
• May require moving equipment and supplies weighing up to 40 pounds.
• Requires regular use of computers, telephones, audiovisual systems, and facility access technologies.
• This opening is for a 100% FTE role (40 hours per week), and the incumbent will work a 7:30am – 4pm schedule.

About The Team

The SLU Reception and AV staff team is a welcoming team that prioritizes open communication, collaboration, and mutual respect. Our team culture is friendly, supportive, and approachable, creating an atmosphere where employees enjoy working together while delivering excellent service in a professional and high-visibility environment.

Compensation, Benefits And Position Details

Pay Range Minimum

$45,144.00 annual

Pay Range Maximum

$50,736.00 annual

Benefits

Other Compensation

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].