Building Operations, Facilities Services

JLL; Lansing (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

JLL is seeking a Facilities Maintenance Shift Manager in Michigan to lead shift-based maintenance for a client site and portfolio. You will supervise technicians and vendors, ensuring safe, reliable building operations and timely work-order completion.

The ideal candidate brings hands-on facilities mindset, strong team leadership, and a calm, accountable approach to shift operations. Evening/night/weekend availability may be required.

Qualifications

• High school diploma; technical training or equivalent practical experience in facilities maintenance.
• 5+ years in facilities management or related operations, with shift leadership experience.
• Hands-on knowledge of building systems (HVAC, electrical, plumbing) and safety requirements.
• Experience managing preventive maintenance, reactive repair workflows, and work orders.
• Proven ability to lead through urgent situations with sound decisions.

Responsibilities

• Lead shift-based maintenance activities across building systems and site services.
• Supervise technicians, contractors, and service partners to meet safety and quality standards.
• Monitor work orders, prioritize tasks, and manage preventive maintenance schedules.
• Coordinate responses to equipment issues, including HVAC, electrical, and plumbing.
• Review performance using SLA metrics, service quality, and customer satisfaction.

Skills

Facilities management

Team leadership

HVAC knowledge

Safety compliance

Facilities systems

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

CMMS

BMS

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Schedule - 3rd Shift, 10:00 pm - 6:30 am, Tuesday - Saturday

What this job involves:

As a Facilities Maintenance Shift Manager at JLL, you will lead shift-based maintenance operations for a client site or portfolio, helping ensure buildings, infrastructure, and critical systems remain safe, reliable, efficient, and ready to support day-to-day business needs. This role is responsible for overseeing reactive and preventive maintenance activity, coordinating response to urgent and emergency issues, guiding technicians and vendors, and maintaining strong service performance across work order completion, SLA delivery, customer experience, and operational reporting. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and this role plays an important part in bringing that commitment to life through visible leadership, sound decision-making, and a high standard of execution. The ideal candidate brings a hands-on facilities mindset, a calm and accountable approach during shift operations, and a passion for building strong teams in a culture where everyone is empowered to thrive.

What your day-to-day will look like:

• Lead shift operations for facilities maintenance activities, including oversight of planned, reactive, and emergency work across building systems and site services.
• Supervise maintenance technicians, contractors, and service partners to ensure work is completed safely, on time, and in line with service standards.
• Monitor and prioritize work orders, repair backlogs, and preventive maintenance schedules to support reliable building performance and minimize downtime.
• Coordinate response to equipment and facility issues involving HVAC, electrical, plumbing, fire and life safety, general repairs, and related site infrastructure.
• Review shift performance through key operational measures such as SLA completion, scheduled work order delivery, customer satisfaction, and overall service quality.
• Partner closely with site leadership, clients, and cross-functional teams to communicate priorities, resolve issues quickly, and maintain continuity across shifts.
• Support vendor management activities, including work quality oversight, service follow-up, and adherence to scope, safety, and compliance expectations.
• Maintain accurate records, logs, and reporting for maintenance activity, incidents, inspections, and shift handovers.
• Foster a collaborative team environment where people feel supported, wellbeing is valued, and inclusivity and belonging are championed across the operation.

Required qualifications:

• High school diploma or equivalent; technical training, trade certification, or equivalent practical experience in facilities maintenance or building operations.
• 5+ years of experience in facilities management, maintenance operations, engineering operations, or a similar environment, including experience leading shift-based teams.
• Working knowledge of building systems, including HVAC, electrical, plumbing, mechanical, and general building maintenance practices.
• Experience managing preventive maintenance programs, reactive repair workflows, and work order prioritization in a fast-paced operational setting.
• Demonstrated ability to lead through urgent situations, make sound operational decisions, and coordinate effective incident response.
• Understanding of workplace safety requirements, permit practices, and compliance expectations related to facilities operations.
• Strong communication and team leadership skills, with the ability to work effectively across technicians, vendors, clients, and site leadership.
• Comfort using maintenance, work order, or facilities systems to track performance, document work, and support reporting.
• Availability to work assigned shifts, including evenings, nights, weekends, or holidays as required by the site.

Preferred qualifications:

• Associate or bachelor's degree in engineering, facilities management, business, or a related field.
• Experience supporting critical environments, manufacturing, logistics, healthcare, data centre, or other operations where uptime and service continuity are essential.
• Trade license or certification in a relevant discipline such as HVAC, electrical, or mechanical maintenance.
• Experience with CMMS, BMS, or other facilities technology platforms used for maintenance tracking and operational monitoring.
• Familiarity with KPI-driven service d