Building Maintenance Caretaker

Firstservice-Residential; Edina (MN); On-site; USD 40,000 - 57,000; Full time

Job summary

FirstService Residential is seeking a Building Maintenance Caretaker to support the Association Manager in daily maintenance operations and vendor management. You will work with residents and third-party vendors, respond to requests promptly, and ensure compliance with governing documents.

Schedule is Monday–Friday, 7:30 am–2:00 pm with lunch. Responsibilities include safety procedures, emergencies, and preventative maintenance across facilities, with a focus on exceptional customer service and

Qualifications

• High School Diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Experience with construction and maintenance tasks.
• Proficient in Excel, Outlook and Word applications.

Responsibilities

• Support Association Manager and handle daily maintenance operations.
• Respond to resident requests promptly and document issues.
• Communicate with residents, associates, subcontractors and clients professionally.
• Adhere to Standard Operating Procedures and report updates to manager.
• Assist with emergency procedures and safety protocols.
• Respond to fire panel alarms and manage safety concerns.
• Identify violations and assist with addressal of building issues.
• Maintain logs for preventative maintenance and equipment.
• Coordinate vendor repairs and schedule annual services.
• Assist in bidding for mechanical contracts and large projects.

Skills

Construction and Maintenance

Excel

Outlook

Word

Education

High School Diploma

Associate or bachelor’s Degree (Preferred)

Tools

Excel

Outlook

Word

Job description

Description

Job Overview:

The Building Maintenance Caretaker will provide direct support to the Association Manager and will perform daily operations of maintenance, vendor management, monitoring and testing and administrative duties. This position will work directly with residents and third-party vendors and will respond to requests in a timely manner; ensure compliance with the Association’s governing documents; identify potential concerns and proactively address maintenance and equipment problems while providing exceptional customer service. The schedule is Monday – Friday 7:30 am – 2:00 pm (with lunch break).

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
• Effectively communicate concerns and recommended solutions to Association Manager
• Adhere to and follow the Standard Operating Procedure Manual; communicate timely to the Association Manager any updates
• Communicate professionally with associates, subcontractors, and clients
• Assist Association Manager with emergency procedures, including but not limited to, key safety control, water shut off, and any other emergency procedures
• Respond to fire panel alarms
• Identify and assist with management of violations such as decorations on unit doors, dogs relieving themselves in the common areas, items being left in the hallways, and homeowners misusing the trash areas.
• Document maintenance concerns that may lead to building maintenance trends
• Identify potential building mechanical concerns, diagnose and manage all common area concerns and building machinery repairs
• Communicate and supervise third-party vendor repairs and contracted services for common area concerns and building mechanical equipment and schedule annual services
• Assist and support Association Manager in competitive bidding for mechanical contracts and large projects
• Maintain a routine log of preventative maintenance including, but not limited to, systems, boilers, doors, stairwells, lights, heating and cooling, HVAC, and other work performed
• Handle emergencies onsite-plumbing, HVAC, and contact / schedule emergency work
• Manage water shutdowns as needed (schedule, communications, on site vendor management)
• Maintain and clean work/utility rooms. Maintain and clean garage including floors, doors, and all parking areas.
• Maintain inventory for maintenance and caretaker supplies. Follow company guidelines, to purchase all inventory and supplies as needed.
• Take the trash out to designated location on Monday, Wednesday and Friday or as needed
• Maintain refuse / recycling rotation / placement, and monitor recycling contamination and trash chute blockages / wrong items
• Supplement snow removal, and salting of sidewalks and steps
• Complete property walks for maintenance and light bulb replacement – interior and exterior
• Work with contracted vendor to change over HVAC
• Assist with garage doors issues
• Program and audit controlled access fobs/tags/stickers for unit owners
• Review and pull camera footage as directed by manager
• Work directly with third-party vendor for upkeep and maintenance of exercise equipment
• Install and remove Elevator protection pads as required
• Touch up walls (painting/mudding)

Additional Duties and Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

• High School Diploma
• Associate or bachelor’s Degree (Preferred)
• Excel, Outlook, and Word experience
• Applicable Construction and Maintenance work experience and background

Physical Requirements:

• Ability to lift up to 30 lbs. following appropriate safely procedures.
• Being able to work in various positions, including but not limited to bending over, stooping, squatting, kneeling, and standing for extended periods of time
• Walking the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Repeat various motions with the wrists, hands, and fingers. Reaching with hands and arms.
• Walk and climb stairs
• Ability to work in different environmental conditions (e.g., heat, cold, wind, rain, humidity)
• Ability to climb ladders and work at heights above ground level (8 feet)
• Sitting at a desk
• Use of keyboard, computer, and applicable software and equipment.

Reaso n a ble a c c o m m od at i o n m a y b e m a d e t o e n ab l e i ndi vidu al s w i t h d i s a b i l i t e s t o pe r f o r m t h e e s s e n t i a l f u n c t i o n s. Hou rs o v e r a n d a b o v e n o r m a l o f f i c h o u r s w i l l o c u r , i n c l u d i n g e v e n i n g s, h o l i d a y s, a n d s o m e w e e k e n d s. S c h e d u l e i s s u b j e c t t o c h a n g e b a s e d o n b u s i n e s s n e e d s.

Compensation:

$35 an hour

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.