Building Concierge & Resident Support (24/7)

Action Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 26,000 - 36,000; Full time

Job summary

ACTION-Housing, Inc. in Pittsburgh seeks a Building Attendant to provide front desk coverage, cleaning, and resident support at 24-hour sites for adults at risk of homelessness.

You will help keep buildings safe and welcoming, handle mail, phone calls, and access control, and assist during emergencies. This role requires flexibility across evenings, overnights, weekends and holidays, and prior security/janitorial experience is preferred.

Qualifications

• Compassionate and comfortable working in a human services environment.
• Ability to manage issues outside of typical customer service scenarios.
• Must be able to walk multiple flights of stairs and lift/move trash containers and packages.
• Basic computer skills for logging incidents and managing security footage.
• Previous experience in security, janitorial work, or supportive housing preferred.
• Ability to work a flexible full-time schedule across multiple shifts in a 24-hour facility.
• Flexibility to switch between cleaning, resident support and front desk responsibilities throughout the shift.

Responsibilities

• Provide front desk coverage and resident support.
• Monitor and secure building entrances.
• Distribute resident mail and answer phones.
• Use computer systems to view and save security footage.
• Respond to incidents and complete reports.
• Assist residents with lockouts and building access cards.
• Perform cleaning and maintenance rounds.
• Receive deliveries and assist in emergencies.

Skills

Compassion

Customer service

Issue resolution

Stair climbing

Basic computer skills

Security experience

Flexible schedule

Multitasking

Job description

ACTION-Housing, Inc. in Pittsburgh seeks a Building Attendant to provide front desk coverage, cleaning, and resident support at 24-hour sites for adults at risk of homelessness.

You will help keep buildings safe and welcoming, handle mail, phone calls, and access control, and assist during emergencies. This role requires flexibility across evenings, overnights, weekends and holidays, and prior security/janitorial experience is preferred.