24/7 Front Desk & Building Attendant – Housing Support

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

ACTION-Housing, Inc. is seeking a Building Attendant to provide front desk coverage, cleaning, and resident support at our Pittsburgh sites.

This is a 24-hour facility role with a flexible full-time schedule that may include evenings, overnights, weekends, and holidays. Applicants should be compassionate and comfortable in a human services environment, with basic computer skills to log incidents and manage security footage.

Qualifications

• Must be compassionate and comfortable working in a human services environment.
• Ability to manage issues outside of typical customer service scenarios.
• Must be able to walk multiple flights of stairs and lift/move trash containers and packages.
• Basic computer skills for logging incidents and managing security footage.
• Previous experience in security, janitorial work, or supportive housing preferred.
• Ability to work a flexible full-time schedule across multiple shifts in a 24-hour facility.
• Flexibility to switch between cleaning, resident support, and front desk responsibilities throughout the shift.

Responsibilities

• Provide front desk coverage, including: Monitoring and securing building entrances.
• Signing visitors in/out during visiting hours.
• Distributing resident mail and answering phones.
• Using computer systems to view and save security footage.
• Respond to and de-escalate resident issues; complete incident reports.
• Assist residents with lockouts and building access cards.
• Perform regular cleaning and maintenance rounds: Clean restrooms, lobby, community rooms, and hallways; Sweep, mop, and restock supplies; Remove trash from floors and place bins outside for pickup.
• Receive and stock building deliveries.
• Assist in emergencies, including fire alarm evacuations and resetting panels.

Skills

Compassionate

Basic computer skills

Flexible schedule

Stamina

Security awareness

Job description

ACTION-Housing, Inc. is seeking a Building Attendant to provide front desk coverage, cleaning, and resident support at our Pittsburgh sites.

This is a 24-hour facility role with a flexible full-time schedule that may include evenings, overnights, weekends, and holidays. Applicants should be compassionate and comfortable in a human services environment, with basic computer skills to log incidents and manage security footage.