Building Automation Systems Engineer – Field & Training

Knight-Watch; Novi (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) company match

Paid time off and holidays

Tuition reimbursement

Job summary

Knight Watch Inc. is seeking a Systems Engineer to program and commission building automation and security systems, with hands-on field work from our Novi office. You will train customers and serve as a technical resource for installation and service teams.

Ideal candidates bring strong networking capabilities, OSI knowledge, and problem-solving skills. Willingness to travel to customer sites and collaborate across departments is required.

Qualifications

• Strong computer and networking skills including OSI Layer 2/3 concepts.
• Experience with troubleshooting tools such as Wireshark, ping, traceroute, and netstat.
• Solid understanding of SQL, including server administration and query design.
• Knowledge of storage systems, including RAID 1/5/6, SAN, and NAS.
• Experience with system administration, including event logs, scheduled tasks, services, and DCOM configuration.
• Familiarity with remote access and sysadmin tools such as RDP, VNC, SSH, and PsTools.
• Knowledge of multiple operating systems.
• Proficiency with Microsoft Office, Visio, AutoCAD, and Adobe Creative Suite.
• Excellent problem-solving, analytical, and customer service skills.
• Valid driver’s license.

Responsibilities

• Program and download system controllers and peripherals using our programming standards.
• Commission system controllers and confirm each system works as expected against project documents.
• Update project documents so as-built and commissioning records are accurate.
• Provide ongoing technical support to our customers, including responding to issues, applying software updates, and working with our Customer Service team.
• Learn our customers’ needs and recommend solutions to our engineering team.
• Develop and deliver site-specific training for owners and operators, with documentation and manuals for system operation.
• Build long-term relationships with customers, contractors, consultants, and subcontractors.
• Attend project meetings and keep our Project Managers, technicians, and customers updated on project details.
• Coach and mentor our installation and service technicians, and ensure delegated tasks are done accurately and on time.
• Help with internal systems and network design and maintenance as needed.
• Troubleshoot Windows operating systems on servers, PCs, laptops, and tablets.
• Troubleshoot IP networks at all OSI layers using the right tools and methods.
• Replace hardware on servers, desktops, and laptops.
• Keep learning new system control technologies and research how new products can be put to work for our customers.

Skills

OSI Layer 2/3

Analytical skills

Problem solving

Multiple operating systems

Customer service

Education

High school diploma

Tools

Wireshark

Netstat

Ping

Traceroute

SSH

PsTools

Job description

Knight Watch Inc. is seeking a Systems Engineer to program and commission building automation and security systems, with hands-on field work from our Novi office. You will train customers and serve as a technical resource for installation and service teams.

Ideal candidates bring strong networking capabilities, OSI knowledge, and problem-solving skills. Willingness to travel to customer sites and collaborate across departments is required.