Building Automation Area Service Manager

CFO Trane U.S. Inc.-CFO; New York (NY); On-site; USD 113,000 - 161,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

401K match

Job summary

Trane Technologies in New York City / Long Island is seeking a Building Automation Area Service Manager to lead service contracts, upgrades, repairs, and lifecycle connectivity for a key customer. You will oversee field service coordination, pricing support, and customer satisfaction.

The role requires a bachelor's degree in engineering or related field, 4+ years in industrial sales or service management, and experience with HVAC controls and building automation systems.

Qualifications

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years' experience in an industrial sales business setting.
• Minimum of three (3) years' experience in managing teams of people, processes, and budgets.
• Knowledge of HVAC Controls and Building Automation Systems preferred.
• Knowledge of Salesforce preferred.

Responsibilities

• Oversee the service coordination function to respond efficiently to customers and ensure technicians' training and skill levels are balanced.
• Lead emergency repair, maintenance contracts, scheduled work and upgrades, installations, and long-term service agreements.
• Develop and coach employees, drive continuous improvement, and ensure safety compliance.
• Maximize cash flow by managing invoices, budgets, and utilization of the service team.
• Ensure standard service work processes are created and followed and improve customer experience.

Skills

Team leadership

Industrial sales

HVAC controls

Building automation

Salesforce

Driver's license

Education

Bachelor's degree in engineering/engineering tech/business

Tools

Salesforce

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Job Summary

Trane in NYC / LI is hiring for a Building Automation Area Service Manager to join our team. In this role, you will be responsible for providing leadership for all activities including implementation of services contracts, system upgrades, repairs, and lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction.

Responsibilities

Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the area. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process, and technical skills to the highest degree possible. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve all processes impacting the customer experience and increase overall customer satisfaction. Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

Qualifications

Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience. Minimum of four (4) years' experience in an industrial sales business setting. Minimum of three (3) years' experience in managing teams of people, processes, and budgets. Knowledge of HVAC Controls and Building Automation Systems preferred. Knowledge of Salesforce preferred. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Compensation

Annual Base Salary Range or Hourly Base Pay Range: $112,700.00 - $161,280.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs.

Equal Opportunity

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world's challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life's demands, and more – you’ll be supported to thrive at work and at home.

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