Area Service Manager

CFO Trane U.S. Inc.-CFO; Valley View (OH); On-site; USD 118,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Holistic wellness programs

Paid time off

401K match

Tuition assistance

Job summary

Trane Technologies is seeking an Area Service Manager to oversee service operations in the rapidly expanding Data Center market, with accountability for start-up support, warranty execution, repairs, and preventive maintenance of HVAC systems and services.

You will lead field service coordination, drive technician recruitment and training, collaborate with sales on pricing, and ensure high customer satisfaction and operational excellence across Valley View, OH and other sites.

Qualifications

• 5+ years experience in HVAC or a related field.
• 3+ years experience managing and coaching large teams.
• Project management skills to oversee startups and customer requests.
• Tech-savvy with Microsoft applications.
• Salesforce experience considered an asset.
• Must possess a valid driver’s license with clean record in the last 3 years.

Responsibilities

• P&L responsibility, provide monthly revenue forecasting, and drive service growth with sales.
• Budget controls for overhead items and fleet.
• Manage risk in service agreements and projects.
• Oversee service coordination and training to balance technician skills.
• Develop employees’ customer service and technical skills.
• Ensure margin expectations are met during sales and fulfillment.
• Maximize cash flow by timely invoicing and cost control.
• Establish and follow standard service processes.
• Improve customer experience and satisfaction.
• Ensure EH&S compliance within the service team.
• Provide safety training for all employees.

Skills

HVAC experience

Team leadership

Project management

MS Office

Salesforce (asset)

Driver's license

Tools

Salesforce

Job description

About Trane Technologies

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Work Location

On-Site (5 days)

Role Overview

Trane is seeking an Area Service Manager to join our organization. This leadership role is responsible for overseeing service operations within the rapidly expanding Data Center market, with accountability for start-up support, warranty execution, repair services, and preventive maintenance activities. The Area Service Manager will work in close partnership with the existing Data Center team to support customers throughout the full lifecycle of data center projects, from initial construction and commissioning through ongoing operations and maintenance, with a specific focus on HVAC systems and services. This position is responsible for leading and coordinating key service processes, including collaboration with sales to provide timely service agreement pricing, supporting customer and sales contract pricing for parts and service, directing field service coordination, and driving technician recruitment, training, and development. Additional responsibilities include oversight of invoicing and collections, while ensuring a high standard of customer satisfaction and operational excellence. Candidates can be located in any of the following locations with a willingness to travel to the other sites as needed: Valley View, OH, Columbus, OH, Holland, OH or Pittsburgh PA. Company Vehicle Provided.

Key Responsibilities

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service growth by partnering with the acquisition team (sales).
• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
• Risk mitigation - responsible for managing risk in service agreements, service projects and repairs work.
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long‑term service agreements.
• Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available.
• Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Confirm margin expectations are met during sales and fulfillment activities.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.
• Ensure that standard service work processes are created and followed.
• Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team.
• Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

What You Will Bring

• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
• 3+ years experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Tech-savvy with expertise in Microsoft applications.
• Salesforce experience considered an asset.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Compensation

Annual Base Salary Range or Hourly Base Pay Range: $117,673.33 - $164,675.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

• Health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
• Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Additional Information

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

Accommodation

To request an accommodation, please contact us at: [e-mail]