BUFFET BUS ATTENDANT - VR - FULL-TIME - SWING SHIFT

Mesquite Gaming LLC; Mesquite (NV); On-site; USD 14,000 - 19,000; Full time

Job summary

Mesquite Gaming LLC is seeking a friendly restaurant/server to provide professional customer service to guests across our dining outlets. You will inform guests of specials, take orders, and deliver food and beverages with a aim to exceed expectations. The ideal candidate has strong communication skills, is team oriented, flexible, and can read, write, and speak English.

Must be 21+, and hold S. Nevada Health District Food Handler Card and Alcohol Awareness Card.

Qualifications

• Excellent customer service and communication skills.
• Must be team oriented and work well with others.
• Must be flexible, adaptable and self-motivated.
• Able to read, write, and communicate verbally in English.

Responsibilities

• Maintain current information on menu items and presentations.
• Upsell appetizers, beverages and desserts while taking orders.
• Enter orders into the POS system accurately.
• Deliver food to guests and ensure satisfaction at the table.
• Present the check and thank guests; invite return visits.

Skills

Customer service

Communication

Teamwork

Flexibility

English proficiency

Tools

POS system

Job description

STARTING RATE

$12.00 + Tips

MINIMUM AGE REQUIREMENT

21 years old

LICENSE/CERTIFICATION

S. Nevada Health District Food Handler Card and Alcohol Awareness Card.

JOB SUMMARY

Provide professional, efficient, friendly, and responsive customer service to restaurant, buffet, or steakhouse guests. Inform guests of specials, answer questions on menu items and preparation, take orders and serve food and beverage items.

JOB QUALIFICATIONS

The successful candidate will have excellent customer service and communication skills. Must be team oriented. Must be flexible, adaptable, and self-motivated. Must be able to follow procedures and must be able to work in a busy restaurant atmosphere. Must be able to read, write, and communicate verbally in English.

ESSENTIAL JOB FUNCTIONS

1. Maintain current and accurate information regarding menu items (preparation, seasoning, ingredients, and plate presentation).


2. While taking orders, up-sell appetizers, beverages, and desserts in accordance with restaurant service standards.


3. Correctly enter food into the POS system with accuracy to ensure accurate preparation of order.


4. Deliver prepared food to guests and return to table to ensure satisfaction.


5. Present check for payment, thank guests, and invite them back (follow scripting guidelines).


6. Other job-related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS

• Recognize Platinum players and relay that information on to other team members.


• Listen and pay attention to what is being communicated both verbally and non-verbally.


• Go the extra mile with a smile for patrons who have special requests or needs.


• Friendly, helpful, and professional when interacting with guests and team members.


• Maintain a happy cheerful attitude with guests and team members during stressful periods of peak business.

PHYSICAL DEMANDS

The work requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. Must be able to lift moderately heavy food service trays up to 50 pounds to shoulder level.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as kitchens, restaurants, bars, coolers, offices, meeting and training rooms, libraries, residences, and commercial vehicles, e.g., use of safe work practices with kitchen equipment, avoidance of trips and falls, observance of fire, health and safety regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work environment involves exposure to secondhand smoke in a casino. This is a 24 hour/7 day a week work environment with varying shifts including weekends and holidays.