Budtender Shift Lead – Cannabis Dispensary

Push Operations; Parkville (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off after probation

Employee discounts

Merchandise swag

Group health plan eligibility

Job summary

Moment Dispensary in Parkville, MD is opening its doors and building a new team. The Shift Lead is an experienced Budtender who provides leadership on the sales floor during assigned shifts, representing the Moment brand with professionalism and enthusiasm.

You will assist Budtenders, train new staff, help with inventory and daily operations, and guide customers to products that fit their needs. This full-time role offers a $20/hour starting wage and opportunities to grow with the team.

Qualifications

• Must be 21 years of age or older.
• Experience in retail, customer service, sales, hospitality, or cannabis preferred.
• Previous Budtender or retail lead experience preferred.
• Excellent communication and customer service skills.
• Willingness to learn new systems and processes.

Responsibilities

• Welcome customers with friendly, professional service.
• Educate customers about cannabis products and options.
• Assist Budtenders training and education as assigned.
• Lead shifts and coordinate breaks, inventory, and daily operations.
• Drive sales by engaging customers and promoting products.
• Maintain compliant store operations and accurate POS usage.
• Relay feedback to management and support onboarding new Budtenders.
• Provide guidance and support to coworkers and management.

Skills

Communication skills

Customer service

Teamwork

Flexible schedule

Job description

• Full-Time
• $20/hourly

Job Description

About Moment Dispensary

Moment Dispensary is a brand-new cannabis dispensary opening in Parkville, Maryland. As a new store, we’re building our team and establishing our presence in the local community from the ground up. Successful candidates will have the opportunity to be part of our opening team and help bring Moment Dispensary to life from the very beginning.

At Moment Dispensary, we believe cannabis is about more than a product — it's about the experiences, connections, and moments that make life meaningful.

Our goal is to provide welcoming access to cannabis and create opportunities for people to discover new products and experiences in a comfortable, positive, and inclusive environment. We strive to be a positive part of the community by providing knowledgeable service, building genuine relationships, and helping customers find products that fit their individual interests and needs.

About the Role

The Shift Lead is an experienced Budtender who, in addition to performing their core Budtender duties, provides additional support and direction on the sales floor during assigned shifts.

The ideal candidate is friendly, approachable, knowledgeable in cannabis, and comfortable working with a wide range of customers and coworkers. Shift Leads represent the Moment brand with professionalism and enthusiasm and help create a welcoming environment where customers feel comfortable exploring cannabis.

Shift Leads help ensure customers receive exceptional service, support Budtenders with questions and training, coordinate employee breaks, assist with inventory and daily operations, and communicate important issues to the General Manager.

Key Responsibilities

• Welcome customers and provide friendly, professional service.
• Represent the Moment brand in a positive, enthusiastic and authentic manner.
• Learn about customer preferences and recommend appropriate products.
• Educate customers about cannabis products, brands, accessories and available options.
• Assist with Budtender training and education as assigned by General Manager.
• Help drive sales by actively engaging with customers, promoting products and brands, and identifying opportunities to recommend complementary products and accessories.
• Build positive customer relationships and encourage repeat visits.
• Process customer purchases accurately using the point-of-sale system.
• Stay informed about current products, new arrivals, and the Company’s promotions and initiatives.
• Follow and enforce all Company policies, procedures, and applicable Maryland cannabis regulations.
• Assist with stocking, merchandising, inventory counts, cleaning and general dispensary operations as assigned.
• Assist with opening and closing procedures as assigned.
• Relay product feedback and other market trends and key information to management.
• Deliver consistently positive customer experiences that reflects the Moment brand.
• Perform other duties as assigned by management.
• Support and guide Budtenders during assigned shifts.
• Assist with training and onboarding new Budtenders.
• Serve as a resource for questions regarding products, Company deals and promotions, customer service, and daily procedures. Shift Leads are responsible for knowing and relaying accurate information.
• Coordinate employee breaks and help maintain appropriate sales floor coverage.
• Lead by example in customer service, sales, professionalism, and compliance.
• Assist with receiving, counting and organizing products, and updating their status in the inventory system.
• Assist with physical inventory counts and other inventory tasks as directed.
• Help maintain organized product displays and inventory areas.
• Monitor daily and weekly sales performance and inform the General Manager if sales are tracking below target so that appropriate action can be taken.
• Communicate staffing, customer, operational, security, compliance and performance concerns to management.

Qualifications

• Must be 21 years of age or older.
• Must successfully complete all required onboarding, background-check, and MCA Agent requirements.
• Previous retail, customer service, sales, hospitality, or cannabis experience required or strongly preferred.
• Previous Budtender or retail lead experience preferred.
• Strong communication, interpersonal and customer service skills.
• Friendly, approachable, and comfortable interacting with a wide range of customers.
• Comfortable providing guidance and support to coworkers, as well as reporting to a manager.
• Comfortable assisting with administrative tasks as needed.
• Willingness and ability to learn new systems and processes, as well as following established procedures and policies.
• Ability to adapt to a startup environment and changing business needs.
• Ability to work effectively as part of a team and independently.
• Reliable, punctual, organized, and able to work effectively in a fast-paced environment.
• Ability to work evenings, weekends, and holidays as required.

Physical & Work Environment

• Ability to stand and walk for extended periods during shifts.
• Ability to work evenings, weekends, and holidays as required.
• Paid time off available after probationary period
• Employee samples, discounts, swag, and merchandise
• Eligibility to participate in employer-sponsored group health plan

Equal Opportunity Statement

Verdant Cultivation Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.