Budtender

High Seas; Costa Mesa (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

High Seas is seeking a Budtender to deliver friendly, knowledgeable service in a fast-paced cannabis retail environment. You’ll help customers find the right products and drive sales with upselling and promotions.

You will manage till and cash handling with accuracy, maintain a clean, organized store, and promote loyalty programs. This role offers tips and incentives as part of the earning potential.

Qualifications

• Retail or customer service experience preferred.
• Cannabis product knowledge or willingness to learn required.
• Clear, confident communication and customer-first mindset.
• Reliable, detail-oriented, and comfortable handling cash and following compliance.

Responsibilities

• Deliver friendly, knowledgeable service to every customer and ask questions to match products to needs.
• Drive sales through upselling, cross-selling and promoting featured deals.
• Maintain till accuracy and handle all transactions per procedures.
• Keep sales floor, displays, and work areas clean, stocked, and visually appealing.
• Promote memberships, loyalty programs and reviews to boost retention.

Skills

Retail experience

Customer service

Cannabis knowledge

Communication

POS systems

Cash handling & compliance

Tools

POS systems

Job description

Budtender

Company Overview

High Seas is a high-energy cannabis dispensary focused on delivering an exceptional guest experience while driving strong, measurable sales results. We combine deep product knowledge with friendly, fast service to help every customer find the right products for their needs.

Our culture rewards hustle, accountability, and teamwork. If you love a busy floor, clear goals, and a crew that takes pride in winning together, you will feel at home here.

The Opportunity

As a Budtender at High Seas, you will be on the front lines of the customer experience, turning first-time visitors into loyal regulars. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys building quick connections, and gets motivated by hitting and exceeding sales targets.

You will have the opportunity to deepen your cannabis knowledge, sharpen your sales skills, and grow your career in an industry that is rapidly evolving. Your performance will have a direct impact on store results, customer loyalty, and your own earning potential through tips and incentives.

What You'll Do

• Deliver friendly, knowledgeable service to every customer, asking the right questions to recommend products that match their needs and preferences.
• Drive sales by increasing average cart size through effective upselling, cross-selling, and promotion of featured products and deals.
• Maintain an accurate till and handle all cash, debit, and other transactions in full compliance with company procedures and regulations.
• Keep the sales floor, displays, and work areas clean, organized, stocked, and visually appealing throughout your shift.
• Promote memberships, loyalty programs, and reviews to build customer retention, online reputation, and Hash Club membership.

What Success Looks Like

• Consistently meets or exceeds personal and team sales goals, including average transaction value and units per transaction, within the first few months.
• Achieves 100% accuracy in cash handling, deposits, and end-of-shift checklist completion to ensure smooth handoffs and compliant operations.
• Regularly secures customer reviews and Hash Club memberships each week, contributing to store growth and customer loyalty.
• Earns strong scores on secret shopper evaluations for product knowledge, customer service, and sales technique, while maintaining a clean, organized sales floor.

What We're Looking For

• Experience in retail, customer service, or cannabis is preferred, with a track record of working successfully in fast-paced environments.
• Strong cannabis product knowledge, or the ability and desire to quickly learn and pass a product knowledge assessment.
• Clear, confident communication skills and a customer-first mindset, with the ability to build quick rapport.
• Reliable, detail-oriented, and comfortable using POS systems, handling cash, and following compliance, health, and safety standards.

Compensation and Benefits

• Competitive hourly wage plus tips and performance-based incentives tied to KPIs.
• Employee discounts on products.
• Opportunities for growth and training in the cannabis industry.
• A supportive, team-focused work environment.