BT Intern- Support Services

Ultipro; Fond du Lac (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Farm-to-fork experience

Networking events

Internship group outings

Volunteer opportunities

Personal development

Job summary

Grande Information Technology (IT) Intern - Support Services role offers hands-on experience supporting the technology that keeps the business running. Interns work with IT professionals, assisting with technical support, troubleshooting, and service desk operations across office and manufacturing environments.

You’ll gain exposure to end-user support, networking, telecommunications, and server infrastructure to build a strong IT foundation.

Qualifications

• Student in Junior or Senior status pursuing a Bachelor's degree in Information Technology, Computer Science, or related field.
• Ability to relate technical concepts to non-technical people.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Technology: Microsoft Office Tools.

Responsibilities

• Provide hands-on IT support across service desk and end-user devices.
• Assist with troubleshooting and escalate tickets when needed to ensure timely resolution.
• Support IT hardware/software deployments at office and production facilities.
• Gain exposure to networking, telecommunications, and server infrastructure.

Skills

Troubleshooting

Service desk

End-user support

Networking basics

Telecommunications

Server infrastructure

Education

Pursuing Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft Office

Job description

The Information Technology (IT) Intern - Support Services role provides hands‑on experience supporting the technology that keeps our business running. This internship offers the opportunity to work alongside IT professionals, assisting with technical support, troubleshooting, and supporting service desk operations across office and manufacturing environments. Interns will gain exposure to a wide range of technologies, including end‑user support, networking, telecommunications, and server infrastructure. In this position, you will develop valuable technical and professional skills.

What You Will Be Doing

1. Service Desk Support:

• Provide first incident and service request support across all IT devices, software and applications.
• Create, update, and resolve tickets within the Service Management system.
• Conduct initial troubleshooting and ask questions to help determine what the user needs.
• Leverage the knowledge database to resolve the issue.
• Escalate tickets to the appropriate technical resource, when needed, to ensure a timely resolution.
• Assist with building knowledge documents.

2. Facilities Technical Support:

• Work at the production facilities with Plant Engineers on Information Technology support needs.
• Experience the manufacturing environment and how IT hardware and software are utilized.
• Assist with workstations, laptops, tablets, scanners, and phone deployments.
• Assist with network and telecom support at Home Office and Facilities.

This internship is an excellent opportunity for students interested in Information Technology to apply classroom knowledge in a real‑world environment. Through hands‑on experience and mentorship from experienced IT professionals, interns will develop technical troubleshooting skills, gain exposure to enterprise technologies, and build a strong foundation for a future career in Information Technology.

Unique Benefits of our Internship Program:

• You will get the farm to fork experience during this program. You will experience a farm tour, facility tours, and experience the end user products.
• Networking events where you will meet executives and community leaders.
• Internship group outings and events.
• Volunteer opportunities within the community.
• Personal development events and training.

While youdon'thave to love pizza to work here...sure does help!

What you need to be considered for this role:

• Student in Junior or Senior status pursuing a Bachelor's degree in Information Technology, Computer Science, or other related field required.
• Ability to relate technical concepts to non-technical people.
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Technology:
• Microsoft Office Tools

Preferred:

• Participation in campus organizations, volunteer activities, student leadership programs, or part-time employment.

Why Grande?

With more than 80 years of crafting "The Finest Italian Cheeses That Money Can Buy", Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they’re delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can’t be matched. While Grande's reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit - our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company – what we do and how we go about it – or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com .

Qualifications

Education

Required

High School Diploma or better in Other.

Preferred

Some college or better in Information Technology/Systems.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.