BSG Business Analyst

DEPT OF ENVIRONMENT PROTECTION; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

The New York City Department of Environmental Protection is seeking a Staff Analyst in the Bureau of Customer Services, Business Services Group. You will report to the Director and lead process improvements, analyze data, and develop dashboards for management review.

Position is based in NYC with 35 hours per week, located at Lefrak Building, 59-17 Junction Blvd., Flushing, NY 11373. Endorsed for a dynamic environment in a large public utility.

Qualifications

• Master's degree or JD in a relevant field or equivalent.
• Bachelor's degree with relevant public administration/ budgeting experience.
• Associate degree plus four years of professional experience in the described areas.
• High school diploma plus six years of professional experience as described.

Responsibilities

• Project manage process-improvement initiatives from ideation to implementation.
• Analyze data and prepare reports, summaries, and dashboards for management review.
• Coordinate project timelines, trackers, and follow-up on outstanding items.
• Draft and edit internal communications, memos, and documentation.
• Perform related administrative and analytical tasks to support the Business Services Group.
• Manage special projects assigned by the Director.

Skills

Analytical skills

Data analysis

Excel

Writing and communication

Project coordination

DEP/Bureau experience

Education

Master's degree in economics, finance, accounting, business or public administration

Bachelor's degree with 2 years of relevant experience

Associate degree with 4 years of experience

High school diploma with 6 years of experience

Tools

Excel

Job description

Note: Please note you must be permanent in the Civil Service Title Staff Analyst to be considered for an interview.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees.

DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. Bureau of Customer Services serves approximately 836,000 customers and collects over $4.5 billion in revenue each year.

The Business Services Group within Bureau of Customer Services is responsible for maintaining and enhancing DEP’s UMAX (Customer Information Billing System) as it relates to the needs of the bureau. The Business Services Group is also responsible for championing process improvement initiatives, developing and training staff on business operating procedures, and supporting the Bureau of Customer Services leadership team with analytics, knowledge and resources to support excellent customer service.

Business Services Group is currently seeking a dynamic individual to serve as a Business Analyst within the Business Services Group.

This individual will report directly to the Director of the Business Services Group and will be responsible for a variety of tasks including:

• Project managing specific process improvement projects from ideation to implementation.
• Analyze data and prepare reports, summaries, and dashboards for management review.
• Coordinate project timelines, maintain trackers, and follow up on outstanding items as directed.
• Draft and edit internal communications, memos, and documentation as required.
• Perform related administrative and analytical tasks to support Business Services Group.
• Manage special projects initiated by the Director.

Preferred skills and experience:

• Strong analytical, organizational, and problem-solving skills.
• Experience with data analysis and reporting tools (e.g., Excel).
• Familiarity with technology projects.
• Strong writing and communication abilities.
• Ability to manage multiple deadlines in a fast-paced environment.
• DEP (NYC Environmental) Bureau of Customer Services Experience

Hours/Shift

35 hours per week

Work Location

• Lefrak Building 59-17 Junction Blvd. 7th Floor Flushing, N.Y. 11373

Appointments are subject to OMB approval

For additional information about DEP visit us at www.dep.nyc.gov

STAFF ANALYST - 12626

Minimum Qualifications

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

Special Note: To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

Preferred Skills

• Strong analytical, organizational, and problem-solving skills.
• Experience with data analysis and reporting tools (e.g., Excel).
• Familiarity with technology projects.
• Strong writing and communication abilities.
• Ability to manage multiple deadlines in a fast-paced environment.
• DEP (NYC Environmental) Bureau of Customer Services Experience

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.