Brooklyn-Based Office Manager — Cleaning Franchise Leader

eMaids; New York (NY); Vor Ort; USD 100.000 - 120.000; Vollzeit

Benefits dieser Stelle

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Professional development assistance

Referral program

Zusammenfassung

eMaids is seeking an hands-on Office Manager to lead day-to-day operations at our Brooklyn HQ. This role reports to the owner and requires owning processes across home and commercial accounts in a fast-paced environment.

The ideal candidate brings 5+ years in operations/office management, strong people leadership, and proven ability to coach sales and manage remote staff, with a willingness to work in-person in Brooklyn 5 days/wk.

Qualifikationen

• 5+ years of operations & office management experience in a service-based business.
• Direct people management including hiring, coaching underperformers, PIPs, and terminations.
• Experience managing remote staff/virtual assistants.
• Experience coaching sales/intake teams to meet metrics.
• Availability to work evenings/weekends if urgent issues arise.

Aufgaben

• Lead and train office, sales, and support staff; run daily standups and reviews.
• Resolve escalated client issues and maintain strong client relationships.
• Oversee 12+ virtual assistants across multiple regions.
• Coach intake/sales on leads, proposals, and pipeline management.
• Partner with HR on onboarding, hiring, and discipline.

Kenntnisse

5+ years of ops & office mgmt exp

Direct people management

Remote leadership

Sales coaching

Availability for off-hours

Jobbeschreibung

eMaids is seeking an hands-on Office Manager to lead day-to-day operations at our Brooklyn HQ. This role reports to the owner and requires owning processes across home and commercial accounts in a fast-paced environment.

The ideal candidate brings 5+ years in operations/office management, strong people leadership, and proven ability to coach sales and manage remote staff, with a willingness to work in-person in Brooklyn 5 days/wk.