Brokerage Operations & Sales Support Analyst II

Allstate; City of Syracuse (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Allstate in the United States is seeking a Broker Dealer Sales Support professional to serve as the main inbound service contact for broker-dealers and Registered Representatives. You will handle pre- and post-sale requests, process securities trades, and ensure compliance with FINRA requirements while coordinating with the clearing firm.

You will educate clients on account documentation, assist with transfers and account openings, and support ongoing servicing across mutual funds, equities,

Qualifications

• FINRA Series Industry Exam (SIE), Series 7 and 63 required or ability to acquire in the timeframe set forth by AFS, LLC.
• Excellent verbal communication skills and outstanding customer service ability
• Knowledge of securities industry, including books and records, rules and regulations, product types and market trading functionality
• Analytical and problem-solving skills
• Ability to work independently and as a team in making decisions in-line with organizational goals and expectations
• Regular, predictable attendance is an essential function of this job

Responsibilities

• Handle pre- and post-sale calls and requests from customers and PFRs on all direct mutual fund, annuity, variable life insurance accounts, as well as managed and brokerage accounts held at our clearing firm
• Place trades on mutual funds, equities, Exchange Traded Funds, Unit Investment Trusts, and Fixed Income securities for customers and PFRs
• Serve as liaison between PFR and clearing firm working directly with NFS on accounts
• Ensure compliance with FINRA books and records requirements, respond to internal and regulatory audit requests and update procedures, as necessary
• Oversee the movement of assets and cash daily via journals between accounts, EFT, Wires and check requests
• Educate PFRs and customers on documentation requirements and technology platforms for new account openings and on-going servicing
• Facilitate death-claims by establishing estate or beneficiary accounts and following proper protocol to ensure adherence to regulatory guidelines and a seamless customer experience
• Analyze assets being transferred onto the NFS platform and work directly with NFS and PFRs regarding the transfers process ensuring compliance with AFS product shelf
• Maintain records for all brokerage accounts to ensure compliance with both AFS and NFS policies and procedures and FINRA regulatory requirements for securities transactions and reporting
• Analyze, review, and approve/reject required paperwork and legal documentation related to account ownership and servicing for AFS
• Complete special projects and tasks as assigned by Manager or Senior Leaders

Skills

Account Management

Policy Interpretation

Procedure Training

Sales Support

Team Collaboration

Education

Bachelor's degree preferred

Job description

Allstate in the United States is seeking a Broker Dealer Sales Support professional to serve as the main inbound service contact for broker-dealers and Registered Representatives. You will handle pre- and post-sale requests, process securities trades, and ensure compliance with FINRA requirements while coordinating with the clearing firm.

You will educate clients on account documentation, assist with transfers and account openings, and support ongoing servicing across mutual funds, equities,