Brokerage Officer

Civic Recruitment Limited; Hackney (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Civic Recruitment Limited is seeking a Brokerage Officer for a 6-month contract in Hackney, London. You will work within the Commissioning Team to organise and adjust care packages, placements in residential and nursing homes, and supported living services.

The role requires handling complex issues, liaising with Service Managers, Senior Practitioners, and Care Managers, and ensuring services meet value-for-money standards. Experience with Mosaic is essential and council familiarity is required.

Qualifications

• Experience in health or social care settings is essential.
• Experience working with a council is required.
• Experience finding residential or supported living placements is preferred.

Responsibilities

• Perform placement brokerage within adult services, including services for older people, those with learning disabilities, and mental health services.
• Collaborate with the Commissioning Team to support market management initiatives.
• Ensure timely completion of supplier setup, contracting, and amendments.
• Source services for individuals without recourse to public funds, as needed.
• Keep the Mosaic and CM2000 systems updated as required.
• Identify savings and negotiate with providers to ensure value for money in brokered services.
• Maintain clear responsibility and accountability in brokerage functions.
• Ensure accurate record-keeping on Mosaic for budget forecasting and charging.

Skills

Stakeholder management

Contracting & brokerage

Communication

Education

Health or social care background

Tools

Mosaic system

Job description

Hackney, United Kingdom | Posted on 20/10/2026

Job Description

6 months contract with a local authority

Summary

• This is a 6-month contract position with a local authority, offering a pay rate of £30.04 per hour under an umbrella arrangement. The role involves being part of the Commissioning Team, collaborating with Service Managers, Senior Practitioners, and Care Managers to organize and adjust care packages, placements in residential and nursing homes, and supported living services. The position requires handling complex and sometimes contentious issues. The Brokerage Officer will adhere to the Brokerage Team's policies and procedures to ensure services are procured and delivered to meet appropriate standards and provide value for money. All placements must comply with the council's Standing Orders.

Responsibilities

• Perform placement brokerage within adult services, including services for older people, those with learning disabilities, and mental health services.
• Collaborate with the Commissioning Team to support market management initiatives.
• Ensure timely completion of supplier setup, contracting, and amendments.
• Source services for individuals without recourse to public funds, as needed.
• Keep the Mosaic and CM2000 systems updated as required.
• Work effectively with the Information and Assessment Team, Care Management Teams, Hospital Discharge, and Finance Teams.
• Identify savings and negotiate with providers to ensure value for money in brokered services.
• Maintain clear responsibility and accountability in brokerage functions.
• Ensure accurate record-keeping and consistent recording practices on Mosaic to provide reliable financial information for budget forecasting and community care charging.
• Experience with the Mosaic system is essential.
• Prior experience working with a council is required.
• Background in health or social care settings.
• Experience in finding residential or supported living placements.
• Ability to manage relationships with stakeholders in health or social care contexts.
• Proficiency in using IT monitoring systems for recording, researching services, and reporting on brokerage activities, customer contact, and service performance.
• A good standard of general education or equivalent related experience.

Additional Information

• An enhanced DBS check is required for this role.
• Working hours are to be confirmed.
• The position operates on a bi-weekly schedule.