Brokerage Collections Analyst

Penske; Reading (Berks County); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Collections Analyst to provide essential insights on Accounts Receivable collections. This role involves analyzing data for potential bad debts, engaging with customers to resolve payment issues, and managing payment plans. The ideal candidate will possess strong problem-solving and negotiation skills, along with a solid understanding of accounting principles. Join a dynamic team where your contributions will directly impact financial operations and customer satisfaction. If you are detail-oriented and ready to take on challenges, this opportunity is perfect for you.

Qualifications

• 1-2+ years of prior collections and customer service experience preferred.
• Basic understanding of accounting principles required.

Responsibilities

• Analyze data sources for potential bad debt losses.
• Interact with customers to resolve payment issues.
• Administer payment plans and manage escalation trackers.

Skills

Problem-solving skills

Negotiation skills

Customer service experience

Accounting principles

Communication skills

Microsoft Office Suite proficiency

Education

High School diploma

College degree

Tools

AS-400 software

Job description

Position Summary:

The Penske Collections Analyst provides information and advice on Accounts Receivable collections by utilizing multiple sources of information.

Major Responsibilities:

1. Analyze multiple data sources for potential bad debt losses.
2. Take prompt action to alert managers.
3. Interact significantly with customers and field personnel to identify and resolve payment issues.
4. Administer payment plans as needed.
5. Manage activities on escalation trackers for disputes or bounced payments due to insufficient funds.
6. Assist in structuring repayment plans or influence decisions to default.
7. Perform other projects and tasks as assigned by supervisor.

Qualifications:

• Basic understanding of accounting principles (invoicing, collections, cash application).
• 1-2+ years of prior collections and customer service experience preferred.
• Problem-solving and negotiation skills with customers and field teams.
• High School diploma or equivalent required; college degree preferred.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite and AS-400 software.
• Regular, predictable, full attendance is essential.
• Willingness to travel as necessary, work the required schedule, and at the designated location.
• Must complete Penske employment application, and pass background and drug screening.

Physical Requirements:

• Read, communicate verbally and in writing, analyze information, and follow instructions.
• Stand, walk, sit, and use hands frequently; reach with hands and arms.
• Occasionally lift/move up to 25 lbs (12 kg).
• Specific vision abilities include close, distance, peripheral, depth perception, and focus adjustment.

Penske is an Equal Opportunity Employer.

About Penske Logistics:

Penske Logistics provides advanced transportation, warehousing, and freight management solutions, operating globally to help businesses reduce supply chain costs and increase visibility. Visit Penske Logistics to learn more.

Job Details:

• Category: Finance/Accounting
• Family: Finance
• Address: 100 Kachel Boulevard
• Location: US-PA-Reading
• Employer: Penske Transportation Management LLC
• Req ID: 2505673