Brokerage Collections Analyst

Penske Truck Rental; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Collections Analyst to enhance their Accounts Receivable process. This role requires a keen analytical mind to assess data for potential bad debt losses and collaborate closely with customers to resolve payment issues. You will be instrumental in structuring repayment plans while ensuring compliance with company policies. If you have a passion for problem-solving and a knack for customer service, this opportunity offers a dynamic environment where your contributions will directly impact the company's financial health. Join a forward-thinking team dedicated to excellence in service and support.

Qualifications

• 1-2+ years of collections and customer service experience preferred.
• Basic understanding of accounting principles required.

Responsibilities

• Analyze data for potential bad debt losses and alert managers.
• Interact with customers to resolve payment issues.

Skills

Problem Solving

Negotiation

Customer Service

Communication

Education

High School Diploma

College Degree

Tools

Microsoft Office Suite

AS-400

Job description

Position Summary:

The Penske Collections Analyst provides information and advice on Accounts Receivable collections by utilizing multiple sources of information.

Major Responsibilities:

• Analyze multiple data sources for potential bad debt losses.

• Prompt action required to alert managers.

• Significant interaction with customer and field to identify and solve payment issues.

• Likely involves administrating a payment plan.

• Manage activities on escalation trackers – for disputes, or when customer payments bounce for non-sufficient funds.

• Help structure repayment plans or influence decision to default.

• Other projects and tasks as assigned by supervisor.

Qualifications:

• Basic understanding of accounting principles. (Invoicing, collections, cash application)

• 1 - 2+ year(s) prior collections and customer service experience preferred.

• This position calls for problem solving and negotiating with customers and our field.

• High School diploma or equivalent required, College degree preferred.

• Must be able to communicate well in the written and oral form.

• Software (Microsoft Office Suite, AS-400)

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Family: Finance

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Transportation Management LLC

Req ID: 2505673