Brokerage Client Service & Onboarding Specialist

Thrivent; Hickory (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K + match

PTO

Holiday pay

Annual bonus eligibility

Job summary

Thrivent seeks a Securities Client Service Administrator to provide securities licensed administrative support for Your Journey Financial Advisors in a full-time, in-person role. The position supports daily brokerage operations, including new account processing, servicing, and client inquiries, while maintaining high accuracy and regulatory compliance.

Office locations include Charlotte, Gastonia, or Hickory, NC.

Qualifications

• Must hold FINRA Series 7 and 66 licenses (or Series 7, 63, and 65 combo) and maintain registration in all states where support is provided.
• 3+ years of experience in brokerage, wealth management, RIA, or financial services operations.
• Strong knowledge of brokerage account servicing, investment operations, and advisory account structures.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Strong technical aptitude, including proficiency with business systems, technology platforms, and operational tools.
• Excellent written and verbal communication skills with a client-focused approach to service, responsiveness, and problem-solving.
• Experience with Envestnet, brokerage trading platforms, and related technology solutions.
• Experience supporting financial advisors and high-net-worth clients.
• Familiarity with Thrivent operational systems, processes, and service models.

Responsibilities

• Facilitate brokerage account openings, onboarding, and account transfers while ensuring all documentation is complete, accurate, and compliant with firm and regulatory requirements.
• Process account servicing transactions, including beneficiary updates, ownership changes, contact information updates, trust/entity account changes, retirement account transactions, and asset movement requests.
• Support brokerage transactions such as distributions, deposits, stock gifts, and other account-related requests.
• Prepare for upcoming advisor and client appointments by ensuring account information and required documentation are in order.
• Serve as the primary point of contact for operational inquiries, proactively communicating account status, outstanding items, and service updates.
• Resolve account and operational issues by partnering with advisors, clients, custodians, and home office teams.
• Monitor workflows, maintain accurate records, and support compliance, audit, and documentation requirements.
• Deliver exceptional advisor and client service while providing backup support to ensure business continuity.
• Identify process improvement opportunities, document best practices, support team training, and contribute to initiatives that enhance the advisor and client experience.

Skills

Brokerage ops

Client service

Attention to detail

Communication

Tools

Envestnet

Brokerage trading platforms

Thrivent systems

Job description

Thrivent seeks a Securities Client Service Administrator to provide securities licensed administrative support for Your Journey Financial Advisors in a full-time, in-person role. The position supports daily brokerage operations, including new account processing, servicing, and client inquiries, while maintaining high accuracy and regulatory compliance.

Office locations include Charlotte, Gastonia, or Hickory, NC.