Broker Relations Manager, Atlanta

VillageMD; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming primary care delivery. As a Broker Relations Manager, you'll play a pivotal role in enhancing patient services and managing broker relationships. This position involves collaborating with various teams to develop growth programs, training brokers, and ensuring compliance with regulations. If you're passionate about making healthcare accessible and efficient, this role offers a unique opportunity to impact the community positively while working in a supportive and innovative environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Life Insurance

Disability Insurance

Flexible Spending Account (FSA)

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 2-4 years’ experience with Medicare, Medicaid, or network/broker relations preferred.

Responsibilities

• Manage broker relationships and support clinical and outreach teams.
• Conduct semi-annual broker meetings for feedback and relationship building.

Skills

Emotional Intelligence

Relationship Building

Collaboration

Problem Solving

Fluency in Spanish

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

At VillageMD, we're looking for a Broker Relation Manager to help us transform primary care delivery and patient service. As a national healthcare leader, we partner with top primary care physicians, providing digital tools, strategies, and support to improve practices and outcomes.

We aim to create accessible, effective, and efficient care that is value-based, physician-driven, and patient-centered. We seek individuals who share our excellence mindset, embrace change, and are eager to lead while remaining humble and eager to learn.

Could this be you?

The Broker Relations Manager is a key member of the Growth Team at VillageMD. They will collaborate across departments to develop managed care growth programs aligned with our strategic vision. This role involves managing broker relationships, supporting clinical and outreach teams, and facilitating annual enrollment activities, focusing on agent engagement and market relations.

How you can make a difference

• Serve as the market’s primary contact for broker relationships, with expertise in brokers, insurance agents, and Field Marketing Organizations (FMOs).
• Manage a portfolio of strategic broker relationships to support company growth.
• Assist clinical and outreach teams with patient navigation, insurance, and clinical quality concerns.
• Build and maintain relationships with brokers, health plans, and community influencers, especially those connected with Medicare.
• Train and educate brokers on VillageMD programs, policies, and updates.
• Engage in educational activities to support community outreach and collaborative efforts.
• Identify and collaborate with agents aligned with our mission and community demographics.
• Coordinate with internal teams and external partners to achieve growth targets and resolve issues.
• Conduct semi-annual broker meetings for feedback and relationship building.
• Contribute to payor market planning and develop professional presentations for FMOs, general agencies, and payors.
• Stay informed on Medicare, Medicaid, and health economic trends to advise partners.
• Develop and execute comprehensive training programs for agents.
• Provide market analysis and reports to management.
• Ensure compliance with all relevant laws, regulations, and contracts.
• Lead recurring payer partner meetings and participate in relevant teams and committees.
• Build relationships with insurance leaders and community organizations to foster growth.

Skills for success

• High emotional intelligence and relationship-building skills across stakeholder groups.
• Strong collaboration and influencing abilities.
• Ability to perform under pressure with attention to detail and a results-oriented mindset.
• Solution-focused with hands-on problem-solving skills.
• Self-motivated with high accountability and urgency.
• Fluency in Spanish is preferred for serving diverse communities.
• Experience in community health and sales is advantageous but not mandatory.

Experience to drive change

• Bachelor’s Degree or equivalent experience.
• Proven success in program development and management.
• 2-4 years’ experience with Medicare, Medicaid, or network/broker relations preferred.
• Experience working with insurance payers and FMOs preferred.
• Proficiency in PC and Microsoft Office.
• Strong interpersonal, organizational, and time management skills.
• Willingness to work weekends and nights as needed.
• Comfort with ambiguity and independent problem-solving.
• Highest standards of honesty and fairness.

About Our Commitment

Total Rewards at VillageMD

Our team members are vital to our mission to reshape healthcare through connection. Benefits include Medical, Dental, Life, Disability, Vision, FSA, and a 401k plan.

Equal Opportunity Employer

We provide equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or other protected characteristics.

Safety Disclaimer

We prioritize safety and do not use informal channels for job communications. Be cautious of scams; official interviews are conducted at our locations during business hours. For scam info, visit the FTC website.

About the company

VillageMD is a leading healthcare provider supporting primary care practices with tools, technology, and staffing to achieve high-quality results across populations.