Broker Integration Advocate

Rozgoo; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Gusto in Denver is seeking a Broker Integration Advocate to own the customer journey from signup to final benefits implementation for small businesses.

Your focus is to guide owners through one of the most important decisions for their teams, ensuring a seamless experience and timely delivery of benefits, with clear communication at every step.

You’ll collaborate with the Broker Onboarding team and external partners in an AI-enabled environment, taking ownership and driving onboarding momentum.

Responsibilities

• Own the customer journey from signup to final benefits implementation.
• Guide SMB owners through complex benefits decisions with clarity.
• Coordinate with internal and external partners to move onboarding forward.

Job description

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

For small business owners, choosing a platform to integrate their benefits is one of the most important decisions they make. As a Broker Integration Advocate, you'll own the customer journey from the moment a business signs up to integrate their benefits to the final implementation. Your goal: make sure every customer is ready to go when it leaves your hands, so benefits get to the finish line on time and accurately.

That means guiding small business owners through one of the most important (and most complex) decisions they make for their teams, and making the experience feel a lot less overwhelming than it sounds. It is meaningful work that directly impacts the lives of small business owners and their employees.

About the Team

The Broker Onboarding team believes that great technology and great service aren't mutually exclusive. We're building both. Every team member takes real ownership of their work and makes a tangible impact every day. You'll bring your project-management instincts to keep onboarding moving, coordinate with internal and external partners, and help us continue raising the bar for what benefits at Gusto can look like.

As an AI-native company, we don't just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a signi