Broadband Technician I: Training & Growth

Shentel; Rustburg (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Shentel is seeking Broadband Technicians to install and service video, internet and phone at residential and business locations. You will learn hands-on field work, operate telecom gear, and gain safety and ladder skills while delivering high-quality service.

The role offers training, support from experienced teams, and opportunities to grow into leadership positions as you gain experience in home installations and WiFi network setup.

Qualifications

• Must be able to communicate tactfully & effectively both face-to-face and remotely.
• Have a valid driver's license.
• Able to demonstrate basic PC/tablet skills using email and web browsers.
• Experience with installing and servicing home or business video, internet and phone services is preferred, but training is provided.

Responsibilities

• Installs and repairs video, internet and phone services for residential and business customers.
• Installs and repairs wiring/cabling and hardware to support all services (fiber, coax, Ethernet).
• Programs and configures digital set top boxes, video appliances and home WiFi, helping customers with setup.
• Operates and maintains field tools including ladders, meters, laptops/tablets, and network gear.
• Observes all company safety procedures at all times.
• May participate in on-call rotation; periodic weekend work may be required.

Skills

Communication skills

Driver's license

Basic PC/Tablet skills

Willingness to learn

Job description

Shentel is seeking Broadband Technicians to install and service video, internet and phone at residential and business locations. You will learn hands-on field work, operate telecom gear, and gain safety and ladder skills while delivering high-quality service.

The role offers training, support from experienced teams, and opportunities to grow into leadership positions as you gain experience in home installations and WiFi network setup.