Broadband Technician

Lightcurve Internet; Tacoma (WA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid holidays

Sick/Paid Time Off

Job summary

Lightcurve Internet is seeking a Broadband Technician I to install, test, and repair residential and commercial broadband services. You will work inside and outside, install fiber and coax, perform splices, and educate customers on Lightcurve services.

The role requires a high-school diploma, a valid driver’s license, and safety training (first aid/CPR, flagger) with background and drug screening. On-call shifts and overtime are part of the schedule.

Qualifications

• High school diploma or equivalent is required.
• First aid and CPR training completed within first year of employment.
• Flagger training completed within first two years.
• Valid driver’s license with clean driving record.
• Background and pre-employment drug screening required.
• WA state low voltage license or relevant certifications preferred.

Responsibilities

• Install internet and streaming services for residential and commercial customers.
• Install aerial or underground coax and fiber cable and perform fiber splicing.
• Operate and maintain assigned vehicle and necessary equipment.
• Assist coordination with other departments to ensure customer satisfaction.
• Complete required paperwork and document network configurations accurately.
• Stay on call during scheduled periods and respond to service calls as needed.
• Keep up-to-date documentation on network specifics and changes.

Skills

On-call readiness

Customer communication

Problem solving

Education

High-school diploma or equivalent

Tools

WA state low voltage license

NCTI/Jones

TIA

Job description

As a Broadband Technician I, you will work both inside and outside to build, install, test, and repair telecommunication and broadband services for residential and commercial customers. Success in this role requires the ability to perform the responsibilities and meet the qualifications listed below.

• Complete entry-level training successfully
• Install internet and streaming services
• Install aerial or underground coax and fiber cable
• Perform fiber splicing
• Demonstrate and educate customers professionally on the use of Lightcurve services
• Analyze quality and determine acceptability of services delivered upon completion of installation
• Remain on call during scheduled time periods and respond to calls as needed
• Operate and maintain the assigned vehicle in accordance with company guidelines, ensuring it is stocked with necessary equipment
• Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution
• Maintain a sense of urgency and consistently meet deadlines
• Complete required paperwork and documentation accurately for each job assignment
• Maintain up-to-date documentation on network specifics, configurations, and changes
• Work closely with other technical teams (e.g., technical support, dispatch, central office, engineering, customer service/sales, and management) to align network infrastructure with business needs
• Stay updated on industry trends, technologies, and best practices in networking

Qualifications

• High-school diploma or equivalent
• Valid state driver's license and non-negligent driving record
• Successful completion of first aid and CPR training within the first year of employment
• Successful completion of flagger training within the first two years of employment, as scheduled by supervisor
• Must pass background and pre-employment drug screening
• NCTI/Jones, TIA, WA state low voltage license, or relevant industry certifications
• Basic knowledge of internal systems within the first three months; proficiency within six months
• Ability to take trouble calls and respond effectively while on call

Measuring Success

• Contributing to and developing a performance- and results-oriented culture
• Behaviors that are aligned with and strengthen company values
• [Specific performance metrics to be defined — noted only as a general statement in the source job description.]

Physical Requirements, Schedule, & Working Conditions

• Must stay in compliance with state, federal, and company safety guidelines
• Ability to frequently move/lift up to 75 lbs
• Ability to work outside in all weather conditions
• Ability to crawl, bend, twist, to work in attics, basements, crawl spaces, and other confined spaces
• Ability to climb poles and ladders, with comfort working aloft with hand tools
• Must be able to work overtime and holidays as service conditions require
• On-call participation required during scheduled time periods
• 8- or 10-hour day shifts required, with evenings, weekends, and holidays on call when needed
• Fine motor skills and typing ability

Compensation

• This Full Time position pays $28.93 -$34.03 per hour
• 10 Paid Holidays per year
• 4 weeks per year Sick/Paid Time Off, prorated
• Medical, Dental, & Vision, and Life Insurance

Lightcurve is an Equal Opportunity Employer committed to inclusion and diversity in the workplace.