Broadband Technician

Douglas Fast Net; Eugene (OR); On-site; USD 33,000 - 44,000; Full time

Job summary

Douglas Fast Net is seeking a Broadband Technician to install fiber internet and voice services for residential and business locations. The role involves strenuous field work, climbing, and operating bucket trucks to access lines, with emphasis on safe installation and customer service.

Candidates should be comfortable physical labor, willing to learn new software, and able to troubleshoot services while maintaining positive customer relations in a fast-paced environment.

Qualifications

• Problem solving required; unique installations.
• Willingness to learn industry software and apps.
• Positive attitude and strong work ethic for high productivity.
• Self-motivation and ability to work independently or in a team.

Responsibilities

• Install fiber and wireless services on-site at homes and businesses.
• Route cables from exterior to interior, considering building aesthetics.
• Climb poles and use bucket trucks to hang drops for installations.
• Use hand/power tools to install and troubleshoot cabling and devices.
• Connect customer equipment to routers/modems and verify service.

Skills

Problem solving

Learn new software

Positive attitude

Self-motivated

Communication

Job description

Do you like to be a problem-solver? Do you enjoy working outdoors? If so, our Broadband Technician role might be for you!

A Broadband Technician installs fiber internet and voice services to residential and business locations. They also respond to trouble tickets, perform routine maintenance, and assist customers.

In this position, you will route and install fiber-optic cable to customers' homes and businesses. You will bring high speed fiber internet to those in rural Oregon who need it. As fiber is usually run using transmission poles, you will need to be comfortable climbing and using a bucket truck to gain access to those lines. Aside from getting your hands dirty while using hand tools and power equipment to route the line to its destination in the home or business, you will need to turn on those customer services skills complete the installation and answer any questions they might have. This position is considered heavy physical work. You'll be expected to crawl under houses and in attics, climb transmission poles using hooks and gaffs, use hand and power tools, and lift up to 75 pounds occasionally and 20 pounds frequently. This position is full-time and currently works overtime on a regular basis, although it is not guaranteed.

No previous telecommunication experience? Although experience in similar roles is preferred, our team of broadband technicians come from diverse career backgrounds. As long as you have the aptitude, are willing to learn and work hard, we want to see your application.

Why work at DFN?

At DFN, we strive to take care of our employees on and off the job.

Just to highlight a few of our amazing benefits:

• We offer a 200% 401(k) match capping at 9%
• 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
• Free 1 Gig high speed fiber internet service if you live within our service territory.
• PTO package and 10 paid holidays including two days off for your birthday.

If this position sounds like the perfect fit for you, please see additional details below.

BROADBAND TECHNICIAN FUNCTIONS:

• Conduct on-site installations of fiber and wireless services utilizing access to the home or business including crawl spaces, attics, and walls.
• Possess the ability to route cables from exterior to interior, keeping in mind the ascetics of the building.

• Climb transmission poles and use bucket trucks to hang drops for installations.
• Use hand tools to dig holes and trenches for installation and troubleshooting.
• Operate power tools to mount fiber and complete installs in a safe manner.
• Connect customer’s PC to router, modem, or other DFN equipment.
• Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

• Correct and repair DFN provided services and equipment.
• Troubleshoot equipment and operating problems.
• Provide customer service and education. Clearly explain all services and equipment operations.
• Maintain customer rapport by listening to and resolving concerns and questions.
• Promote additional services available to our customers and potential customers.

• Keep detailed records. Complete all required documentation in a timely manner.
• Maintain knowledge of various cables and supplies.
• Maintain safe work environment by following codes, standards, and legal regulations.
• Safely operate and maintain company vehicles including bucket trucks.
• Perform maintenance work on cabinets, DSLAMS, etc.
• This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as need.

QUALIFICATIONS:

• Problem solving skills. This job requires thinking on your feet. No two installations are the same.
• Ability to learn new software and applications specific to the industry and position, most often using a cell phone to document while on the job.
• Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy.

• Cleandriving record and valid driver’s license.
• Self-motivated, ability to work independently or in a team

• Professional appearanceandcustomer service oriented.Ability to exercise good judgement, courtesy, patience and tack in public contact and problem resolution.
• Willing toworkafter businesshours on-callas neededand in urgent situations.
• Ability to communicate effectively, both orally and in writing.
• Able to meet physical demands with reasonableaccommodationsif necessary.This positionis considered heavy physical work.

DFN is a drug free workplace, all employees are required to successfully complete a pre-employment drug screening.