Broadband Technician

Vyve Broadband; Decatur (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Overtime opportunities

Paid training and certifications

Career growth

Full benefits package

Vyve service discounts

Team-oriented culture

Job summary

Vyve Broadband is hiring a Broadband Representative to install, upgrade, and repair internet, TV, and phone services for homes and businesses. You will troubleshoot issues from network to customer equipment and educate customers on using their new services.

The role requires a valid driver’s license and a willingness to work a flexible schedule, including occasional overtime and on-call shifts. Vyve provides a comprehensive benefits package and opportunities for career growth within a

Qualifications

• High school diploma or equivalent required.
• Customer service or tech experience a plus.
• Valid driver’s license and clean record required.

Responsibilities

• Install, upgrade, and repair internet, TV, and phone services for residential and commercial customers.
• Troubleshoot service issues from network to customer equipment.
• Educate customers on using new services and suggest upgrades.
• Maintain a flexible schedule including overtime and on-call shifts.
• Operate company vehicles and maintain tools and equipment.

Skills

Customer service

Communication skills

Problem-solving

Willingness to learn

Driver's license

Education

High school diploma or equivalent

Job description

Bring Reliable Internet to Your Community and Build Your Career with Vyve Broadband!

Do you like solving problems, working with your hands, and meeting new people every day? At Vyve Broadband, we connect communities to high-speed internet, TV, and voice services and we’re looking for motivated individuals to join our field team.

As a Broadband Representative, you’ll be the face of Vyve in your community, installing and servicing internet and TV for homes and businesses. No two days are the same one day you might be setting up a new customer with Vyve Gig internet, the next troubleshooting an issue to get a family streaming again. You’ll work both indoors and outdoors, in all seasons, with a supportive team that’s invested in your success.

Why You’ll Love Working Here

• Competitive pay + overtime opportunities
• Paid training and ongoing technical certifications
• Career growth to senior technical and leadership roles
• Full benefits package (medical, dental, vision, 401k, and more)
• Free or discounted Vyve internet, TV, and voice services if you live in our service area
• A fun, team-oriented culture where your work matters

What You’ll Do

• Install, upgrade, and repair internet, TV, and phone services for residential and commercial customers
• Troubleshoot service issues from the network to customer equipment
• Educate customers on using their new services and recommend upgrades to fit their needs
• Work on a flexible schedule, including occasional overtime and on-call shifts
• Operate company vehicles and maintain tools and equipment

What We’re Looking For

• Great customer service and communication skills
• Ability to work at heights, in attics, crawl spaces, and outdoors in various weather
• Problem-solving mindset and willingness to learn new technology
• Valid driver’s license and clean driving record
• High school diploma or equivalent (tech or customer service experience is a plus)

Pay and Benefits

• Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care
• Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options
• 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions
• Wellness Rewards - Earn up to $500/year just for completing checkups & screenings
• Extra Perks - Pet insurance, identity theft protection, legal assistance, and more
• Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family
• Growth Opportunities - Leadership development, professional sales training & ongoing learning

Equal Opportunity

Vyve Broadband is an equal opportunity employer. We do not unlawfully discriminate based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, reserve or National Guard status, or any other protected status under applicable law.