Broadband Specialist IV, Maintenance

Mediacom Communications; Waterloo (IA); On-site; USD 28,378 - 40,639; Full time

Benefits offered by this job

Company provided vehicle and gas card

Health, vision, and dental insurance

401K with generous company match

Performance bonus potential

Paid vacation and holidays

Job summary

A leading telecommunications company is seeking a Broadband Specialist IV in Waterloo, Iowa, responsible for maintaining and troubleshooting HFC plant systems. The role involves conducting system tests, performing installations and ensuring compliance with company procedures. Candidates must have technical experience, excellent mechanical skills, and the ability to work flexible hours. The positionoffers competitive pay with benefits including health insurance and company vehicle support.

Qualifications

• Minimum of 6 months as Broadband Specialist III or 5+ years cable technician experience.
• Ability to troubleshoot customer premise equipment and cable issues.
• Knowledge of HFC plant, installs, and service calls.

Responsibilities

• Conduct system tests like signal/noise and RF troubleshooting.
• Assume full responsibility for troubleshooting and repair of systems.
• Perform installations and service changes while ensuring compliance with safety practices.

Skills

Technical troubleshooting

Electronics installation

Customer service interaction

Mechanical skills for splicing

Ability to work in all weather conditions

Physical fitness for heavy lifting

Education

High school diploma or GED

Associate's degree preferred

Tools

Test equipment used in system

Coaxial and fiber splicing tools

Job description

Overview

Position: Broadband Specialist IV, Maintenance

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system. Maintenance and troubleshoot the trunk system due to equipment and/or power failure.

Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store and maintain all test equipment used in system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing bill of materials.
• Work with connectors, fasteners and wire and uses hand tools; splices coax & fiber.
• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• On-call duty may be required; Other functions that may be assigned.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Qualifications

• High school diploma or GED required; Associates degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum of 6 months’ time spent as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Digital Home.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
• Ability to trouble shoot customer premise equipment and cable issues.

Physical Requirements

• Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Benefits

• Company provided vehicle and gas card
• Paid on the job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available; where not available, a reimbursement of internet/cable services
• Education Enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

Get to know us

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Awards

Mediacom is proud to have received recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Equal Employment Opportunity

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The salary range for this position is $20.60 - $29.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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