Broadband Specialist IV, Maintenance

Mediacom Communications; Geneseo (IL); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Company provided vehicle and gas card

Paid on-the-job training

Health, vision, and dental insurance

401(k) with generous company match

Performance bonus potential

Education enrichment up to $5,000 per year

Job summary

Mediacom Communications is looking for a Broadband Specialist IV in Geneseo, IL. This role is responsible for maintaining the HFC plant with routine maintenance, system testing, and troubleshooting, requiring a high school diploma or GED and experience as a Broadband Specialist III. The position offers a salary range of $22.00 to $26.00 per hour, along with extensive benefits including paid training and a vehicle.

Qualifications

• Minimum of 6 months as Broadband Specialist III or equivalent cable technician experience.
• Valid driver’s license and satisfactory driving record required.
• Knowledge of HFC plant, installs, and service calls.

Responsibilities

• Conduct system tests such as signal/noise and return loss bridge.
• Set trunk levels and change out trunk amplifiers.
• Maintain power supplies and install electronics.

Skills

Advanced mechanical skills for splicing

Ability to troubleshoot customer premise equipment

Ability to work in high or tight spaces

Ability to work flexibly

Education

High school diploma or GED

Associate's degree preferred

Job description

Position: Broadband Specialist IV, Maintenance

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turning on new distribution systems. Maintenance and troubleshooting of the trunk system in case of equipment and/or power failure.

Benefits

• Company provided vehicle and gas card
• Paid on‑the‑job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available; in areas where Mediacom services are not available a reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee wellness program

Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge; include monthly, semi‑annual, and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant
• Set trunk levels, set‑up and change out trunk amplifiers; calculate signal level losses in cable and equipment for trunk lines and distribution lines
• Install electronics and make power connections; maintain power supplies
• Properly use, store, and maintain all test equipment used in the system
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system
• Prepare estimates for projects, providing bill of materials
• Work with connectors, fasteners, and wire and use hand tools; splice coax & fiber
• May perform all duties of Broadband Specialist I‑V, Technical Operations descriptions
• Climb poles with proper equipment (safety belt, safety strap, climbers), ladders or other structures as needed; lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces
• Perform other duties such as clean‑up and salvage of wrecked materials and provide general assistance to other employees as directed
• On‑call duty may be required; other functions that may be assigned
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience

Requirements

• High school diploma or GED required; associate's degree preferred
• Valid driver’s license; satisfactory driving record required
• Minimum of 6 months as Broadband Specialist III or 5+ years’ equivalent cable technician experience
• 18 months tenure as a Mediacom BBS III or equivalent experience
• Knowledge of all Broadband Specialist I‑III responsibilities, basic commercial installs, business phone and service calls along with Digital Home
• Knowledge of HFC plant, installs, and service calls
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting
• Advanced mechanical skills for splicing
• Ability to interact and communicate with customers and co‑workers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required
• Ability to troubleshoot customer premise equipment and cable issues

Physical Requirements

• Strenuous—physical effort represented by frequent handling of heavy objects (approx. 50‑100 lbs) and materials or heavy hand tools

Salary Range

The salary range for this position is $22.00 to $26.00 per hour. When making a job offer, we consider several factors in our determination, such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.

Equal Employment Opportunity Statement

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.