Broadband Specialist IV, Maintenance

Kinsley Power Systems; Des Moines (IA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Company provided vehicle and gas card

Health, vision, and dental insurance

401(k) with generous company match

Job summary

Kinsley Power Systems is hiring a Broadband Specialist IV in Des Moines, Iowa. This role involves maintaining and troubleshooting the HFC plant and related systems. Candidates should have extensive experience in cable technician roles, particularly with HFC plants and customer service interactions.

The position offers robust benefits including health insurance, paid training, and access to a company vehicle. Ideal candidates will demonstrate strong mechanical skills and the ability to work in various conditions.

Qualifications

• Minimum of 6 months’ experience as Broadband Specialist III or 5+ years’ equivalent experience.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver's license and satisfactory driving record required.

Responsibilities

• Conduct system tests and troubleshoot issues.
• Perform installations and changes of service.
• Climb poles and lift heavy loads.

Skills

Troubleshooting skills

Mechanical skills for splicing

Customer interaction abilities

Education

High school diploma or GED required

Associate's degree preferred

Tools

Test equipment

Hand tools

Job description

Position: Broadband Specialist IV, Maintenance

Mediacom Communications is a nationwide broadband provider with operations in 22 states.

Position Overview

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system. Maintenance and troubleshoot the trunk system due to equipment and/or power failure.

Company Benefits

• Company provided vehicle and gas card
• Paid on the job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401(k) with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
• Education enrichment up to $5000 per year for qualified employees
• Company provided uniforms and boots
• Employee wellness program

Position Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store and maintain all test equipment used in system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing bill of materials.
• Work with connectors, fasteners and wire and use hand tools; splice coax & fiber.
• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces.
• Perform other duties such as clean-up and salvage of wrecked material; provide general assistance to other employees as directed.
• On-call duty may be required; other functions that may be assigned.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Position Requirements

• High school diploma or GED required; Associate's degree preferred.
• Valid driver's license; satisfactory driving record required.
• Required – Minimum of 6 months’ time spent as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Digital Home.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting.
• Advanced level of mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

Physical Requirements

• Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Equal Employment Opportunity

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.