Broadband Specialist IV, Maintenance

Mediacom Communications; Columbia Township (MO); On-site; USD 26,174 - 38,572; Full time

Job summary

A telecommunications company in Columbia Township seeks a Broadband Specialist IV to maintain and repair broadband systems. Responsibilities include system testing, troubleshooting, and ensuring excellent customer service. Ideal candidates have mechanical skills, experience in telecommunications, and a high school diploma or GED. Competitive hourly pay ranges from $19.00 to $28.00, based on experience.

Qualifications

• Valid driver's license and satisfactory driving record required.
• Minimum 6 months of experience as Broadband Specialist III or 5+ years as a cable technician.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Conduct system tests and maintain HFC plant equipment.
• Troubleshoot and repair coaxial and fiber distribution systems.
• Perform installations and changes of service for customers.

Skills

Mechanical skills for splicing

Customer communication

Knowledge of HFC plant

Troubleshooting skills

Ability to work in various heights

Education

High school diploma or GED

Associates degree preferred

Tools

Test equipment

Hand tools

Job description

Position

Broadband Specialist IV, Maintenance

Overview

Base pay range: $19.00/hr - $28.00/hr

About Mediacom

Medicaom Communications has operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and smaller regions. The company provides internet, TV, and related services and supports ongoing training and development for employees.

Position Overview

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of the CATV distribution system and HSD system and for turn-on of new distribution system. Maintain and troubleshoot the trunk system due to equipment and/or power failure.

Position Responsibilities

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge and troubleshooting; sweep and balance HFC plant.
• Set trunk levels, set up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store and maintain all test equipment used in system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing bill of materials.
• Work with connectors, fasteners and wire and use hand tools; splices coax and fiber.
• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces.
• Perform other duties such as cleanup and salvage of wrecked out materials; provide general assistance to other employees as directed.
• On-call duty may be required; other functions that may be assigned.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience.

Position Requirements

• High school diploma or GED required; Associates degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum 6 months’ time as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Digital Home.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting.
• Advanced mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces; in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

Physical Requirements

• Strenuous – Frequent handling of heavy objects (approximately 50-100 lbs) and materials, or heavy hand tools.

EEO and Other Disclosures

Mediacom is an Equal Employment Opportunity employer. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, parental status, age, disability, family medical history or genetic information, retaliation for protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections apply to all aspects of employment, including recruitment, hiring, job assignments, performance management, rewards, promotions, training, development, reassignment, discipline, and separations.

Disclaimer: The salary range for this position is $19.00 - $28.00 per hour. Offers consider experience, skills, education, and certifications/licenses.

Accessibility: Mediacom endeavors to make its careers site accessible. For accessibility inquiries, please contact 845-443-2408. Inquiries regarding application status will not receive a response.