BROADBAND INSTALLER

City of Thomasville; Moultrie (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Thomasville is seeking a field-oriented Cable Technician to install and maintain analog, digital video and data services at residential and commercial premises. This role requires CNS data services certification and involves on-site wiring, provisioning and customer support.

The technician will perform installations for Internet and VoIP services, troubleshoot equipment, and collaborate with dispatch and supervisors to ensure timely service delivery.

Qualifications

• Must have a valid driver’s license.
• Must have a high school diploma or GED.
• NCTI Installer course must be completed.
• Physically able to climb poles/ladders and handle weights up to 90 pounds.
• Excellent customer service and safety-conscious.

Responsibilities

• Install new cable from system feeder tap to the customer’s equipment interface.
• Install and provision high-speed Internet services (DOCSIS) for customers.
• Install and provision VoIP telephony services for customers.
• Troubleshoot cable modem, telephony modem, and Ethernet networking issues.
• Educate customers on operation and costs of services; ensure safety and integrity.

Skills

Pole climbing

Customer service

Diagnostics & troubleshooting

Data networking basics

Education

High school diploma or GED

NCTI Installer course

Job description

Description

JOB SUMMARY

Under general supervision, performs a variety of duties pertaining to the installation and maintenance of analog, digital video and data services to residential and commercial premises. This position is “certified” in installation and provisioning of CNS data services. Reports to CNS Operations Supervisor.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Performs new cable installations from system feeder tap port to the customer’s equipment interface. This includes aerial / underground drops and inside wiring to customer video, voice and data equipment.
• Installation and provisioning of high-speed Internet services to new and existing customers via DOCSIS cable modem to include data networking.
• Installation and provisioning of Voip telephony services to new and existing customers via DOCSIS telephony/data modem interfaced to structured wiring.
• Provides Level I voice and data support, Troubleshoots cable modem, telephony modem, Ethernet network, OS and CPU equipment.
• Installs various software and hardware to enable customer Internet access.
• Troubleshoots and finds drop related problems.
• Advanced troubleshooting to find and identify system related problems that can be passed along to Line Technicians for repair.
• Troubleshoot and repair ingress and SNR problems at the customer premise and out to the TAP.
• Accurately locate and mark underground drops, fiber and coax to prevent damage by other providers when digging.
• Replaces or rewires house drops or any part thereof when it is necessary to correct drop related problems.
• Educates customers of proper operation and use of interface equipment. Provides customers with information on company services and costs.
• Coordinates with scheduling, dispatch, or supervisors on job status, problems encountered and rescheduling requirements.
• Recovers company equipment from customer’s premises when performing disconnect.
• Is responsible for the safe care and use of company vehicles, tools and equipment at all times.
• Performs all duties safely in accordance with Thomasville Utilities safety policies, training and procedures. Reports all hazardous conditions to immediate supervisor for correction.
• Perform On-call rotation as assigned by supervisor.
• Perform other duties as assigned by the supervisor.

Requirements

QUALIFICATIONS

Education and Experience:

• Must have a valid driver’s license and driving record must meet the requirements outlined in the company’s Driver Safety Standards.
• Must have a high school diploma or GED.
• Must complete NCTI Installer course to be qualified for the position.

Knowledge, Skills, and Abilities:

• Must be physically able to climb poles and/or ladders and be able to perform work at heights.
• Must be able to lift, carry and handle ladders and weights up to 90 pounds.
• Must always meet Thomasville Utilities standards of appearance and demeanor.
• Must work well with other company employees to provide excellent customer service.
• Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services.

PHYSICAL/MENTAL DEMANDS

The primary work environment of this position is in field, the candidate will be exposed to extreme weather conditions and will be on occasion required to perform manual tasks. These tasks will include but are not limited to the following (lifting, pulling, pushing, climbing and walking over rough terrain).

WORKING CONDITIONS

Daily work will typically be scheduled appointments at specific times to meet with customers. Employees will normally be on their own to perform the work and will need to be self-motivated. At times you will have to go under houses or in attics where it can be excessively hot and dirty.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.