Broadband Facilities Technician II

Comporium Communications; Gilbert (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Comporium Communications is seeking a Broadband Facilities Technician in South Carolina. Responsible for installation and maintenance of OSP facilities, including copper and coaxial cables. Candidates should have a High School Diploma, preferably with a 2-year degree, and experience in the Telco or Cable TV industry.

Key responsibilities include troubleshooting, repairing networks effectively, and delivering outstanding customer service. Certifications in relevant areas are required, along with proficiency in technical tools. Strong organizational and communication skills are essential for success in this role.

Qualifications

• 2 years related experience in a technical field, preferably within the Telco or Cable TV industry.
• Must possess a DOT driver license.
• Able to climb and work at heights without fear.

Responsibilities

• Perform all cable splicing, testing, troubleshooting and repair for networks.
• Identify and repair non-planned service outages.
• Maintain wire and cable standards and performance metrics.
• Provide excellent customer service to all clients.

Skills

Troubleshooting complex problems

Technical communication skills

Organizational skills

Strong computer skills

Education

High School Diploma

2-year degree

Tools

Electronic locating equipment

Cable splicing tools

Job description

Company Overview

Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.

Summary

Responsible for the installation, maintenance and support of OSP aerial and buried plant facilities, consisting of copper and coaxial cable and related electronics utilized to provide Cable TV, Internet, Telephone and Data services to Enterprise customers. This position also requires support of other Enterprise work groups or affiliates on a daily basis.

Responsibilities

• Perform all cable splicing, testing, troubleshooting and repair functions required to build and maintain the copper and coaxial networks to required technical standards and performance metrics.
• Aggressively identify and repair non-planned service outages.
• Ensure Comporium's reputation for reliable and high performance telecommunications is maintained.
• Maintain OSP facilities to achieve all network reliability performance standards.
• Plan and minimize service affecting outages for maintenance or network upgrades.
• Possess and maintain certification in SCTE - BPI, BPT, BDS and Technical Training Cable TV and Copper Splicing modules. Must complete within one year.
• Display proficiency in the use of all test equipment and related software.
• Through expert knowledge and superior preventative maintenance activities, maintain all equipment to minimize downtime and extend the serviceable life of all equipment.
• Locate underground cables when necessary using electronic locating equipment.
• Deliver superior customer service to all internal and external customers.
• Achieve all Enterprise Customer Service Goals.
• Perform all work in a manner that minimizes risk and prevents personal injuries and accidents.
• Perform all aspects of responsibilities associated with a Broadband Facilities Technician Level 1.

Requirements

High School Diploma and equivalent work experience required. 2 year degree a plus. 2 years related experience in a technical field, prefer Electronic, Telco or Cable TV Industry.

• Strong ability to troubleshoot complex problems.
• Exceptional work ethic with strong technical, organizational and communication skills.
• Strong computer skills and the ability to effectively use all related software systems associated with monitoring, maintaining and troubleshooting the network.
• Must be able to climb, stoop, kneel, crouch, crawl and lift up to 75 lbs.
• Not afraid of heights and able to pass semi-annual pole climbing proficiency test.
• DOT driver license required.
• Must obtain BPI within 8 months, BPT within 16 months and BDS within 24 months of job placement.
• SCTE BPI, BPT, BDS, Technical Training Cable TV/Moxi and copper splicing modules, Coaxial splicing module, and locating module.

Equal Opportunity Statement

Equal Opportunity Employer/Contractor