British Airways Passenger Service Agent PT - CVG

Avature; Hebron (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the customer service sector is seeking dedicated individuals to provide exemplary support to passengers at the airport. The role includes assisting with ticketing and check-in processes, welcoming passengers, and ensuring a smooth experience. No experience is required, making this an excellent opportunity for those looking to start their career, with paid training provided. Employees receive additional benefits such as flight privileges after 30 days and a comprehensive 401k plan.

Benefits

Paid training

Flight privileges after 30 days

Weekly pay

401k for all employees

Exclusive discounts

Wellness programs

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Ability to obtain required credentials.

Responsibilities

• Assist passengers with arrivals and check-in process.
• Handle ticketing and check-in via a computerized system.
• Assist ramp agents and adhere to safety procedures.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or GED

Job description

Job Summary:

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

No experience is required but is preferred.

Paid training is provided for all new employees.

Flight privileges offered after 30 days for employees and eligible family members.

Weekly pay.

401k for all employees.

Exclusive discounts and additional wellness programs.

Job Duties:

• Assist passengers with a friendly welcome through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations, and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport, state, or customs requirements.

Physical requirements:

• Must be able to constantly lift up to 70 lbs or more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.

Working conditions:

• Must be able to work all flight days, weekends included.
• Must have excellent attendance and punctuality.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.