Bristol West Liability Claims Rep (USFBCAI)

Farmers Group Inc.; Oklahoma City (OK); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Medical

Vision

HSA/FSA

Job summary

Farmers Group Inc. is seeking a Bristol West Liability Claims Rep to handle first- and third-party auto claims. You will document files in claims systems, manage a diary, and move claims toward timely settlement with professionalism and urgency.

The role requires strong customer service experience, a high school diploma (Bachelor's preferred), and a state claims license where applicable. The hybrid environment offers in-office collaboration and some remote work, with competitive benefits and a

Qualifications

• Experience in customer service and claims handling preferred.
• Active claims license in applicable states required where applicable.
• Formal claims training completed.

Responsibilities

• Adjusts and documents auto claims with professional interactions.
• Investigates, confirms coverage, determines liability and damages.
• Negotiates settlement within prescribed limits and timelines.
• Maintains knowledge through ongoing training.

Skills

Customer service

Communication

Investigations

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

Claims systems

Insurance license

Job description

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Bristol West Liability Claims Rep (USFBCAI)

35990

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

• Using claims systems to accurately document files, this role manages a diary and handles first and third party auto claims promptly, proactively and with a sense of urgency.
• Through training, continuously improves skill set directly applicable to this role including but not limited to claims investigation, liability determination, coverage confirmation, establishing damages, evaluating bodily injury claims with support from management, and negotiation of claims settlement.

Essential Job Functions

• Adjusts claims through professional,interpersonal interactions with key stakeholders.
• This may include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, members of the medical profession and all other persons incident to the investigation and processing of claims.
• Conducts thorough investigations, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned claims.
• Has the authority to make payment of assigned claims within prescribed limits.
• Inspects damaged property and vehicles, and determines claims related damage.
• Estimates the cost of repair or replacement of damaged or stolen property and vehicles.
• Determines and reports on subrogation potential.
• May initiate the sale of salvage vehicles, personal property, and miscellaneous salvage items.
• Reports theft, fraud, and arson losses as required to state and industry agencies.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
• Including training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of claims settlement.
• Performs other duties as assigned.

Education Requirements

• High School Diploma or Equivalent required.
• Bachelors Degree preferred.
• Successful completion of claims training program required.
• Insurance Adjusters License in states where applicable required.

Experience Requirements

• One year experience in a customer service related position preferred.
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): US - FL - Lake Mary, US - KS - Kansas City, US - KS - Olathe, US - MI - Caledonia, US - MI - Grand Rapids, US - MO - Kansas City, US - OK - Oklahoma City

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Spokane, WA only: Residents who prefer not to provide their address