Bridal Showroom Operations Leader

Luv Bridal; Denver (CO); On-site; USD 70,000 - 95,000; Full time

Job summary

Luv Bridal seeks an Operations Manager to lead our Denver Showroom, ensuring smooth operations and a seamless bridal experience. You will supervise day-to-day activities, assist stylists, and uphold brand standards while driving client satisfaction.

The role combines strategic leadership with hands-on operations, inventory management, and frontline customer service, requiring weekend availability and a passion for bridal fashion.

Qualifications

• 2–5 years of experience in retail operations (bridal or luxury service preferred).
• Experience leading, training, or mentoring team members in a retail setting.
• Excellent organizational and problem-solving skills.
• Strong communication and interpersonal abilities.
• High emotional intelligence and ability to navigate sensitive, high-emotion scenarios.
• Passion for bridal, fashion, and delivering exceptional customer service.
• Willingness to roll up your sleeves and contribute wherever needed.
• Physical ability to stand, kneel, steam gowns, and lift up to 25 lbs

Responsibilities

• Oversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processing.
• Ensure all merchandise is steamed, tagged, and displayed to brand standards.
• Manage vendor orders, product receiving, returns, and inventory accuracy.
• Maintain software and client database integrity, ensuring timely and accurate data input.
• Uphold cleanliness, organization, and functionality of all showroom spaces.
• Take ~10 bridal appointments per week, guiding brides through gown selection.
• Maintain a personal closing ratio of 50%+ and support showroom goals.
• Plan showroom events and off-site bridal shows; deliver exemplary service.
• Support with follow-ups, appointment scheduling, and client communications.
• Partner with Showroom Manager to develop team performance; mentor staff.

Skills

Retail operations

Team leadership

Customer service

Emotional intelligence

Event planning

Inventory management

Vendor management

Job description

Luv Bridal seeks an Operations Manager to lead our Denver Showroom, ensuring smooth operations and a seamless bridal experience. You will supervise day-to-day activities, assist stylists, and uphold brand standards while driving client satisfaction.

The role combines strategic leadership with hands-on operations, inventory management, and frontline customer service, requiring weekend availability and a passion for bridal fashion.