Bridal Showroom Operations Lead

LUV Bridal; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Luv Bridal Denver showroom seeks an Operations Manager to lead our team and ensure a seamless bridal experience. This role blends operational leadership, front‑end styling support, and a customer‑service driven culture.

You’ll manage day‑to‑day operations, inventory, vendor orders, and data integrity while coaching stylists to deliver joyful gown selections. Weekend availability is required to support peak bridal appointments.

Qualifications

• 2–5 years of experience in retail operations (bridal or luxury service preferred).
• Experience leading, training, or mentoring team members in a retail setting.
• Excellent organizational and problem-solving skills.
• Strong communication and interpersonal abilities.
• High emotional intelligence and ability to navigate sensitive, high-emotion scenarios.
• Passion for bridal, fashion, and delivering exceptional customer service.
• Willingness to roll up your sleeves and contribute wherever needed.

Responsibilities

• Oversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processing.
• Ensure all merchandise is properly steamed, tagged, and displayed to brand standards.
• Manage vendor orders, product receiving, returns, and inventory accuracy.
• Maintain software and client database integrity, ensuring timely and accurate data input.
• Uphold cleanliness, organization, and functionality of all showroom spaces.
• Take an average of 10 bridal appointments per week and guide brides through gown selections.
• Maintain a personal closing ratio of 50% or higher and support showroom-wide goals.
• Help plan showroom events and off-site bridal shows.
• Deliver exceptional, emotionally attuned service that reflects our brand values.
• Support with follow-ups, appointment scheduling, and client communications.
• Partner with the Showroom Manager to support and develop team performance.
• Lead by example in appointments and day-to-day responsibilities.
• Assist in training new stylists on procedures and customer service.
• Provide feedback, mentorship, and hands-on support to ensure team success.
• Foster a culture of accountability, enthusiasm, and continuous improvement.

Skills

Retail operations

Team leadership

Customer service

Communication

Emotional intelligence

Training

Inventory management

Showroom operations

Job description

Luv Bridal Denver showroom seeks an Operations Manager to lead our team and ensure a seamless bridal experience. This role blends operational leadership, front‑end styling support, and a customer‑service driven culture.

You’ll manage day‑to‑day operations, inventory, vendor orders, and data integrity while coaching stylists to deliver joyful gown selections. Weekend availability is required to support peak bridal appointments.