Brewista

NWA; Fayetteville (AR); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Tips

Job summary

NWA in Fayetteville, AR seeks Brewistas to deliver a remarkable coffee experience. You will take orders, prepare drinks and premixes, handle payments, and build genuine connections with customers while moving with urgency.

You must be able to stand for long periods, lift up to 50 lbs, work flexible shifts including weekends and holidays, and maintain a clean, safe workspace. Prior barista or customer-service experience is helpful but not required.

Qualifications

• Provide friendly, uplifting interactions with customers.
• Handle drink orders accurately at the POS.
• Maintain cleanliness and safety during shifts.
• Lift up to 50 lbs and stand for hours.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Converse with customers to confirm drink orders and input them into POS.
• Collect payments and give correct change.
• Prepare all drinks and premixes as ordered.
• Move with urgency and stay productive during shifts.
• Build personal connections with customers through genuine interactions.

Skills

Customer service

Communication

Cash handling

Multitasking

Fast-paced

Upselling

Tools

Point-of-Sale (POS)

Job description

Our mission is to “Inspire a community of kindness through a revolutionary coffee experience,” and the Brewistas of our Brew Crew are the valuable individuals who execute that mission daily. Brewistas report to their stand manager. A Brewista treats every interaction with others as an opportunity to build them up – whether they be our customers, teammates, or vendors. A Brewista makes delicious drinks, takes orders, loves on our customers, prepares premixed flavors and teas, cleans, and stocks during every shift.

• Can converse with customers to confirm their drink orders, and correctly key in orders to our point of sale system.
• Can collect payments for orders and correctly count back any change to the customer.
• Can prepare all drinks and premixes.
• Must always move with urgency, on the customer’s time!
• Stays productive and proactive throughout the entire shift, even when business is slow.
• Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
• Knows our menu and drink offerings inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offering suggestions and recommendations when appropriate.
• Brings their best self to work every day. Dresses appropriately for their assigned position.
• Is familiar with our shift change duties, checklists, and weekly chores so that they can stay on task and execute any of them when needed.
• Always clocked in and ready to work at their assigned position when their shift time begins.
• Treats teammates and customers with respect and kindness.
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations.

Qualifications as a Brewista:

• Can create and maintain genuine, uplifting interactions with strangers for up to five minutes at a time.
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Can lift up to 50 lbs.
• Can stand comfortably for hours at a time.
• Can climb a ladder and use a stepladder.
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand.
• Can safely walk in between and around cars in the drive-thru line.
• Can safely use a utility knife.

Schedule Requirements as a Brewista:

• Works a flexible schedule
• Works a minimum of three shifts per week.
• Follows company procedure for communicating time off requests.
• Regularly works weekends and is available to work holidays, if necessary.

Job Types: Full-time, Part-time

Physical Setting:

• Coffee shop

Schedule:

• 5-hour shift
• Monday to Sunday
• Night shift
• Weekend availability

Supplemental Pay:

• Tips