BREAST & CERVICAL CANCER SCREENING PROGRAM ASSISTANT

Ravenswood Family Health Center; East Palo Alto (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Ravenswood Family Health Network is seeking a Breast and Cervical Cancer Screening Program Assistant to manage patient tracking for screening services at multiple clinics. The role involves outreach, data entry in the EHR, and coordination with the BCCTP and Medi-Cal programs.

The ideal candidate will have a High School diploma or GED, one year of health care outreach experience, and strong communication skills.

Qualifications

• High School diploma or GED required.
• One year of health care or social services outreach experience preferred.
• Excellent interpersonal, oral, and written communication skills.
• Bilingual Spanish preferred.

Responsibilities

• Track and follow up with patients who are overdue for breast and cervical cancer screening.
• Maintain accurate records and document interactions in the EHR.
• Enroll patients in programs and coordinate referrals to Medi-Cal and BCCTP as needed.
• Perform outreach calls and schedule imaging or follow-up appointments.
• Liaise between patients and program staff to address barriers to care and treatment.

Skills

Interpersonal skills

Oral communication

Written communication

Bilingual Spanish

Organizational skills

Analytical skills

Data entry

Education

High School diploma or GED

Tools

EPIC EHR

Job description

ORGANIZATIONThe mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.POSITION SUMMARYUnder general supervision of the Health Education and Prevention Programs Manger, the Breast and Cervical Cancer Screening Program Assistant is responsible for the tracking and care management of patients that receive breast and cervical cancer screening services at Ravenswood Family Health Network. Establishes rapport with breast and cervical cancer program patients and staff to successfully implement screening and when needed, the plan of care. This position also provides administrative support to the Breast and Cervical Cancer Treatment Program (BCCTP) and it requires a significant amount of time (about 50%) conducting outreach and calling patients.DUTIES AND RESPONSIBILITIESTo be performed in accordance with RFHN Policies and ProceduresIdentifies and contacts patients who are not passing, or are overdue for breast and cervical cancer screening.Documents all patient interactions, including phone calls, face-to face meetings and visits, appointment scheduling, lost to follow-up, etc. in the EHR.Obtains missing reports for mammograms from appropriate imaging facilities.Tracks and follows up on all cervical and breast cancer screenings and follow-up procedures at both MayView and Ravenswood sites.Uses EPIC or internal reports to track results that need follow up and ensures that follow up was completed.Provides education about the importance of early detection for breast and cervical cancer screening.Contacts patients that are due for additional imaging that must be performed.Manages reports for both breast and cervical cancer tracking in EPIC on a weekly basis.Updates and edits pap and mammography procedure results in EPIC.For patients with Cancer Detection Program (CDP) as their primary insurance, updates cervical and breast cancer screening information on the Medi-Cal website.Enrolls patients in the Breast and Cervical Cancer Treatment Program; refers to CHA, Eligibility Department if patient needs to apply for Medi-Cal.Contacts patients that missed their breast and cervical cancer screening.Assesses for barriers to obtaining services (transportation, access, etc.) and follows up on what resources the patient might need to obtain screening.Acts as a liaison between the patient and the Breast and Cervical Cancer Treatment Program (BCCTP) and follows up with providers and support staff.Identifies patient preferences, needs, and any barriers to treatment plan implementation and goal attainment.Performs other related duties as assigned by supervisor.High School diploma or GED certificate required.One-year experience working in a health care or social services setting providing health-related outreach services, preferred.Excellent interpersonal, oral, and written communication skills.Demonstrated ability and sensitivity working with a diverse population of women from various ethnic, socio-economic, educational, and experiential backgrounds.Strong organizational, problem-solving and analytical skills; able to manage competing priorities and workflow.Proficient in data entry and computer software; experience with EPIC electronic health record a plus.Bilingual, proficient in Spanish preferred.Able to travel to all clinic locations and work flexible hours that may include evenings and occasional weekends.Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.The pay range for this position is $25.00 to $34.00 per hour. However, the final base salary will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.Ravenswood Family Health Network is an equal opportunity employer.