Breakfast Server - Varia, Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); Presencial; USD 11.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tips can exceed base wage

Descripción de la vacante

Gold Key PHR is hiring for a guest-focused role in Norfolk, VA. The successful candidate will provide outstanding service, maintain policy compliance, and support a positive team environment.

Responsibilities include punctuality, appearance, and helping guests with a friendly demeanor while following liquor regulations and safety rules. This is a fast-paced role requiring reliable, on-time performance with attention to detail.

Formación

• Ability to multitask across duties.
• Experience in fast-paced food service preferred.
• Strong customer service orientation.
• Must adhere to appearance and safety guidelines.

Responsabilidades

• Provide outstanding guest service and follow service culture.
• Be punctual and report to work in uniform on time.
• Appear approachable, well groomed, and professional.
• Assist guests and colleagues in a positive manner.
• Work efficiently and use resources without sacrificing detail.
• Follow approved tools and checklists for tasks.
• Maintain a clean, organized workspace throughout shift.
• Adhere to liquor regulations and safety policies.
• Support team efforts and take on assigned duties.
• Handle opening, running, and closing side work.
• Open to performing other duties as assigned.

Conocimientos

Multi-tasking

Customer service

High-volume serving

Punctuality

Descripción del empleo

Overview

Provide outstanding guest service to all guests while maintaining all company policy and procedures.

Responsibilities

• Know your job.Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time.Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage.Associates are friendly, approachable, and always willing to assist.Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve.Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, "The Keys to Making it Right."
• Work smart.Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up.Associate produces work that meets the standards of the department in terms of volume and quality.Associate meets goals and measures as defined by Department Leadership.
• Respect the space.Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe.Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team:Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.
• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.
• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.
• Anticipate guest needs, such as replenishing beverages & condiments.
• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.
• Maintain station cleanliness & organization throughout shift.
• Complete all assigned opening, running, & closing side work.
• Successfully complete all other duties as assigned.

Qualifications

• TypeQualificationSkillAbility to multi-taskExperiencePrevious high volume serving experience strongly preferred.
• ExperienceMust be 18 years as required in compliance with State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.

Wage/Salary

$ 2.13 hourly plus tips