Breakfast Server

TPG Hotels and Resorts; Portsmouth (NH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Hotel discounts across TPG portfolio

Employee Assistance Program

Job summary

TPG Hotels and Resorts is seeking a Restaurant Server to deliver exceptional dining experiences. You will greet guests, take orders, serve meals, and maintain a welcoming environment throughout service.

Responsibilities include menu knowledge, upselling, and accurate payment handling, while ensuring food safety and guest satisfaction. This on-site role supports busy hotel dining operations with potential for events and catering assistance.

Qualifications

• High school education or related experience.
• Alcohol awareness certification preferred.
• Ability to provide friendly guest service.
• Understanding proper ordering and food handling techniques and local serving guidelines.
• Cash handling and processing credit card transactions per policies.

Responsibilities

• Greet guests, seat them, and provide menus.
• Take and input orders accurately.
• Serve food and beverages with correct presentation.
• Know menu ingredients and offer recommendations.
• Upsell appetizers, desserts, and drinks to enhance dining experience.
• Maintain clean, well-set tables and reset for new guests.
• Handle guest payments and process transactions.
• Collaborate with kitchen and other staff for smooth service.
• Ensure hygiene and safety in dining area.
• Assist with events and catering as needed.

Skills

Guest service

Alcohol awareness

Hospitality knowledge

Cash handling

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Job Overview

The Restaurant Server provides an exceptional dining experience to guests by providing courteous and efficient service. The Server is responsible for taking orders and serving food and beverages and creating a welcoming and enjoyable environment.

What You'll Be Doing

• Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
• Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
• Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
• Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
• Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
• Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
• Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
• Payment Processing: Present bills to customers, handle payment transactions accurately, and process credit card transactions. Return change, receipts, or credit card slips promptly.
• Teamwork: Collaborate with kitchen staff, bussers, and other servers to ensure smooth coordination of orders and efficient service flow.
• Sanitation and Hygiene: Adhere to food safety and sanitation standards, maintaining cleanliness in the dining area, and following proper hygiene practices.
• Special Events: Participate in and assist with special events, parties, and catering functions as required.

Skills And Abilities

High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Benefits vary by location

Part-Time Benefits Also Available!