Breakfast Host

Homewood Suites by Hilton Orland Park; Orland Park (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) after 30 days

Hotel and travel discounts

Professional development

Job summary

Homewood Suites by Hilton Orland Park is looking for a Breakfast Host to deliver attentive buffet and tableside service to guests, ensuring guest satisfaction and safety standards.

You will prepare dining spaces, engage with guests, communicate special requests, maintain cleanliness, and support the restaurant team with professionalism.

Qualifications

• Breakfast hosting requires proactive guest service and problem-solving.
• Must be proactive in handling guest needs and be engaging and service-oriented.
• Uphold food safety standards and communicate with guests and team.

Responsibilities

• Prepare the breakfast area for service by cleaning spaces and stocking supplies.
• Effectively engage with guests to identify needs and ensure satisfaction.
• Communicate special needs or requests and resolve guest challenges with the team.
• Maintain cleanliness of breakfast spaces during and after shift; perform side work as needed.
• Maintain professionalism aligned with restaurant and company expectations.
• Know and communicate restaurant emergency procedures and assist guests in emergencies.
• Take on additional tasks as assigned by restaurant leadership.

Job description

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests. Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Breakfast Host is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.

What you’ll be doing…

• Prepare the breakfast area for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of breakfast spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Success factors…

• Lift, lower, and maneuver up to 30 pounds frequently
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source: Hospitality Online