Breakfast Experience Host – Guest Satisfaction Pro

Hotel Leveque; Columbus (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Insurance enrollment

Paid time off

Holiday pay

Hotel discounts

Travel discounts

Professional development

Promotion opportunities

Job summary

Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests. Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving.

The primary responsibility is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.

Qualifications

• Customer-service oriented and proactive in guest needs.
• Ability to maintain cleanliness and uphold safety standards.
• Professional demeanor and strong communication with guests and team.

Responsibilities

• Prepare the breakfast area for service by cleaning spaces and stocking essential supplies.
• Effectively engage and build rapport with guests to identify needs and ensure satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges with the restaurant team.
• Maintain cleanliness of breakfast spaces throughout and after shift, complete side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Job description

Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests. Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving.

The primary responsibility is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.