Breakfast Attendant

Highgate Hotels, LP; Portsmouth (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

Breakfast Attendant at Homewood Suites Portsmouth, part of Highgate Hotels, provides exceptional service in the complimentary breakfast area of the hotel.

The role requires attentive, courteous service; duties include greeting guests, maintaining stations, restocking, assisting other departments, and upholding standards of cleanliness and guest care.

Qualifications

• High School diploma or equivalent preferred.
• Must be willing and able to work evenings, nights, weekends, and holidays.
• Must be able to obtain a Food Handlers card as required by city/county/state

Responsibilities

• Greet guests warmly and provide attentive service in the breakfast area.
• Maintain cleanliness and organization of breakfast stations.
• Restock and replenish food and beverage items as needed.
• Assist with opening and closing procedures per shift.
• Answer questions about hotel services and local attractions.
• Communicate with other departments regarding VIP guests.
• Ensure safety and health standards are upheld while serving guests.
• Support beverage and food service operations as required.

Skills

Attention to detail

Customer service

Professional communication

Teamwork

Flexibility

Calm under pressure

Education

High School diploma or equivalent

Job description

Breakfast Attendant

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Compensation Type

Hourly

Location

Homewood Suites Portsmouth

100 Portsmouth Blvd

Portsmouth, NH 03801

Overview

At the Homewood Suites Portsmouth, the Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
• Greet and seat guests at appropriate tables in a timely manner
• Ensure quality control of menus with regard to cleanliness and appearance
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Communicate with all departments regarding in house VIPs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Perform opening and closing procedures and side work duties according to station rotation assignment
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• Perform any other duties or attend meetings as requested by management

Qualifications

• Ability to perform job function with attention to detail speed and accuracy
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Ability to handle stressful situations in a calm professional manner
• Understanding of hotel products and guest services
• Ability to communicate professionally when answering phones and speaking with guests and team members
• Demonstrates a positive attitude and a desire to be of service to others
• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner