Breakfast Attendant

Highgate Hotels, LP; Manchester (NH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Breakfast Attendant to deliver outstanding service in a vibrant hotel environment. This role is crucial in ensuring guests enjoy a delightful breakfast experience. Responsibilities include greeting guests, maintaining cleanliness, and preparing beverages. The ideal candidate will possess a positive attitude, excellent communication skills, and a strong commitment to customer satisfaction. Join a dynamic team where your contributions will enhance the guest experience and make a lasting impression. If you thrive in a fast-paced setting and enjoy serving others, this opportunity is perfect for you!

Qualifications

• Experience in a hotel or related field preferred.
• Ability to obtain a Food Handlers card as required.

Responsibilities

• Provide exceptional service to guests in the breakfast area.
• Maintain cleanliness and organization of service areas.
• Produce high-quality drinks and handle cashiering functions.

Skills

Attention to Detail

Effective Communication

Customer Service

Numerical Skills

Ability to Handle Stress

Education

High School Diploma

Job description

Breakfast Attendant

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
2. Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag when working.
3. Greet and seat guests at appropriate tables in a timely manner.
4. Ensure quality control of menus regarding cleanliness and appearance.
5. Clear, clean, and reset tables and hotel spaces as per client requests or management instructions.
6. Ensure all service areas are stocked, organized, clean, and neat, with all side work completed each shift.
7. Accommodate special requests made by guests and offer appropriate alternatives when necessary.
8. Communicate with all departments regarding in-house VIPs.
9. Support all areas of food and beverage service, including washing dishes, restocking, sweeping, mopping, and trash disposal.
10. Have a complete knowledge of service standards for receiving room service orders.
11. Maintain thorough knowledge of menus and specials in all applicable departments.
12. Carry out cashiering functions, including closing checks and end-of-shift paperwork.
13. Perform opening and closing procedures and side work duties as assigned.
14. Answer questions about the hotel, local area attractions, and things to do.
15. Perform other duties or attend meetings as requested by management.
16. Produce high-quality drinks, including specialty coffee, tea, cocktails, and other beverage requests.

Qualifications

1. Ability to perform job functions with attention to detail, speed, and accuracy.
2. High School diploma or equivalent preferred, along with experience in a hotel or related field.
3. Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
4. Must meet legal age requirements to serve alcohol and pass responsible serving courses like TIPs.
5. Ability to obtain and provide a Food Handlers card as required.
6. Ability to evaluate and choose among courses of action quickly and accurately.
7. Handle stressful situations professionally and calmly.
8. Understanding of hotel products and guest services.
9. Effective communication skills for interacting with guests and team members.
10. Positive attitude and desire to serve others.
11. Basic knowledge of food and beverage standards, guest relations, and etiquette.
12. Numerical skills for basic calculations.
13. Ability to read, comprehend, and write simple instructions or memos.
14. Patience, tact, and diplomacy in dealing with customers and staff.
15. Willingness to learn, support team members, and respond positively to guests and colleagues.