Breakfast Attendant

Wyndham Hotels & Resorts; Manchester (NH); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel as a Breakfast Attendant, where you'll deliver exceptional service to guests in a vibrant breakfast setting. This role involves maintaining cleanliness, ensuring guest satisfaction, and producing high-quality beverages. With a focus on attention to detail and effective communication, you will play a key role in creating a welcoming atmosphere. If you have a positive attitude and a passion for hospitality, this opportunity offers a dynamic environment where you can thrive and grow in your career. Be part of a team that values service excellence and guest experience!

Qualifications

• Ability to perform tasks with attention to detail and speed.
• Must be of legal age to serve alcohol and obtain a Food Handlers card.

Responsibilities

• Provide exceptional service to guests in the breakfast area.
• Maintain cleanliness and organization of service areas.
• Produce high-quality drinks and support food service.

Skills

Attention to Detail

Effective Communication

Customer Service

Ability to Handle Stress

Basic Arithmetic

Education

High School Diploma or Equivalent

Job description

Job Description: Breakfast Attendant at Springhill Suites Manchester

Location: 975 Perimeter Rd, Manchester, NH 03103

Overview: The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities:

1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
2. Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag when working.
3. Greet and seat guests at appropriate tables in a timely manner.
4. Ensure quality control of menus regarding cleanliness and appearance.
5. Clear, clean, and reset tables/hotel spaces per client requests or management instructions.
6. Ensure all service areas are stocked, organized, clean, and all side work is completed each shift.
7. Accommodate special requests made by guests and offer appropriate alternatives when necessary.
8. Communicate with all departments regarding in-house VIPs.
9. Support all areas of beverage and food service, including washing dishes, restocking supplies, sweeping, mopping, washing work tables, and moving trash.
10. Know standards of service for receiving room service orders.
11. Have thorough knowledge of menus and current specials across departments.
12. Carry out cashiering functions, including closing checks and completing end-of-shift paperwork.
13. Perform opening and closing procedures and side work duties according to station rotation.
14. Answer questions about the hotel, standards, guest expectations, local attractions, and activities.
15. Perform other duties or attend meetings as requested by management.
16. Produce high-quality drinks, including specialty coffee, tea, cocktails, and other beverage requests as required.

Qualifications:

• Ability to perform tasks with attention to detail, speed, and accuracy.
• High School diploma or equivalent preferred, or relevant experience.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.
• Must be of legal age to serve alcohol and pass responsible serving courses such as TIPs.
• Ability to obtain and provide a Food Handlers card as required.
• Ability to evaluate and choose among options quickly and accurately.
• Ability to handle stressful situations calmly and professionally.
• Understanding of hotel products and guest services.
• Effective communication skills with guests and team members.
• Positive attitude and a desire to serve others.
• Basic knowledge of food and beverage standards, guest relations, and etiquette.
• Numerical skills including basic arithmetic.
• Ability to read, comprehend, and write simple instructions and memos.
• Patience, tact, and diplomacy in dealing with customers and staff.
• Willingness to learn new tasks, support team members, and respond positively to guests and colleagues.