City, State: Lewes, Delaware
Responsibilities
- Provides personalized service to all guests.
- Regularly communicates and converses with all guests.
- Prepares food and beverages according to recipes.
- Fully understands and complies with all food safety requirements.
- Sets up breakfast area before guests arrive; displays food and beverages in an organized and attractive manner according to brand standards/requirements.
- Efficiently replenishes buffet with food, beverages and/or supplies as needed.
- Maintains cleanliness of buffet area throughout the morning, reorganizing and tidying food area as necessary.
- Properly disposes of used plates, utensils, napkins and/or cups as necessary.
- May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.
- Responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, including compliance with the dress code.
- Performs any other duties as requested by supervisor.
Desired Competencies, Work Skills and Knowledge
- High quality of work: demonstrates accuracy, thoroughness, and monitors own work for quality.
- Acceptable productivity standards: meets or exceeds productivity standards and produces adequate volume of work efficiently.
- Excellent customer service skills: responds to requests for service and assistance, provides high quality service, and solicits customer feedback to improve service.
- Initiative: asks for and offers help when needed and includes appropriate people in decision‑making.
- Accountability: takes responsibility for own actions, works with little or no supervision, and is reliable regarding task completion and follow‑up.
Education and Experience Requirements
- High school diploma or equivalent and/or one year related experience and/or training.
Qualifications
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Must speak proficient English.
Physical Demands
- Stand more than 2/3 of the time.
- Walk more than 2/3 of the time.
- Sit less than 1/3 of the time.
- Reach with hands and arms more than 2/3 of the time.
- Lift up to 50 pounds.
- Push or pull up to 50 pounds.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.