Breakfast Attendant

Evolving Solution Services; Broken Arrow (OK); On-site; USD 17,000 - 21,000; Full time

Job summary

Evolving Solution Services is seeking a Breakfast Attendant to staff breakfast service at our Broken Arrow hotel properties. You will set up breakfast areas, assist guests, and maintain clean, well-stocked displays to ensure a positive guest experience.

Responsibilities include food preparation, replenishing stations, and adhering to health and safety standards. Candidates should have a high school diploma or equivalent and prior food service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in food service or customer-facing roles preferred.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Breakfast Setup: Arrive early to set up the breakfast area before guests arrive.
• Food Preparation: Prepare and arrange the breakfast items, including hot and cold foods.
• Guest Assistance: Greet guests and assist with questions or dietary restrictions.
• Refilling and Replenishing: Refill coffee and beverage stations; keep displays stocked.
• Cleanliness: Maintain a clean and tidy breakfast area throughout service.
• Compliance: Follow health and safety regulations and monitor food temperatures.
• Record Keeping: Maintain records of food and beverage consumption and guest counts.
• Customer Service: Provide excellent service and address guest concerns.
• Problem Resolution: Handle complaints professionally and notify management of issues.

Skills

Organizational skills

Physical stamina

Ability to work in fast-paced env

Education

HS diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manual Labor Broken Arrow, OK, US

ACCOUNTABILITY

The Breakfast Attendant plays a crucial role in creating a positive guest experience by providing exceptional service during breakfast hours. As a Hotel Breakfast Attendant, you are responsible for ensuring that guests have a memorable and enjoyable dining experience through your attentive service and assistance. Your commitment to guest satisfaction contributes to the overall success of our hotel.

REPORTS TO AND IS SERVED BY:

Assistant General Manager, or General Manager

FLSA Designation:

Non-Exempt

WHAT TO EXPECT

Breakfast Setup: Arrive early to set up the breakfast area before guests arrive. This includes arranging tables, chairs, and the buffet serving area. Ensure that all necessary supplies are stocked, such as dishes, utensils, napkins, and condiments.

Food Preparation: Prepare and arrange the breakfast items, which may include a variety of hot and cold foods such as eggs, bacon, sausages, cereals, pastries, fruits, and beverages. Maintain the freshness and cleanliness of the food displays.

Guest Assistance: Greet guests as they arrive in the breakfast area and provide a warm and friendly welcome. Answer any questions about the breakfast offerings and assist with special requests or dietary restrictions.

Refilling and Replenishing: Continuously monitor the buffet to ensure that all items are well-stocked and visually appealing. Replace empty dishes, refill coffee and beverage stations, and maintain a clean and organized presentation.

Cleanliness: Keep the breakfast area clean and tidy throughout service. This includes clearing used dishes and utensils, wiping down tables, chairs, and counters, and promptly cleaning up any spills or messes.

Compliance: Follow health and safety regulations related to food handling and cleanliness. Ensure that food is stored at the correct temperatures, and monitor food expiration dates.

Record Keeping: Maintain records of food and beverage consumption and guest counts for reporting purposes.

Customer Service: Provide excellent customer service by being attentive to guest needs, addressing any concerns or issues, and ensuring a positive and friendly atmosphere in the breakfast area.

Problem Resolution: Handle guest complaints or special requests with professionalism and courtesy. Notify management of any issues that require their attention.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

Strong interpersonal and communication skills.

Customer service-oriented attitude and a commitment to exceeding guest expectations. Attention to detail to maintain a clean and organized breakfast area.

Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, maintain food safety policies and procedures, and maintain a clean and welcoming environment.

SOFT SKILLS

CHARACTERISTICS:

Agreeable, patient, stable, self-confident, analytical, drives change, methodical.

MINDSET:

Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High school diploma or equivalent preferred.

Previous experience in food service or customer-facing roles preferred. Knowledge of food safety and sanitation practices.

PHYSICAL DEMANDS:

lift, carry, push, and pull up to 35 lbs.

TRAVEL:

N/A

POSITION:

On-site work at each hotel property.